Information Systems Technician

Information Systems Technician

Required Qualifications (as evidenced by an attached resume):
Bachelor's degree (foreign equivalent or higher) in Information Technology or related field. In lieu of the Bachelor's degree, an Associate's degree (foreign equivalent or higher) and two (2) years of full-time IT technical support experience may be considered. At least 5 years of experience in a technical support environment. One (1) year IT technical support experience in a healthcare environment within the IT department. Demonstrated experience with Computer hardware and Operating systems and their peripherals including networked printers. Knowledge of large scale network environments and the knowledge to navigate those environments. Must have, keep and maintain the appropriate valid NYS Driver’s License; have a motor vehicle record which is free from major violations or a pattern of repeat violations. (***Out-of-State Applicants, see "Special Notes”).

Preferred Qualifications:
Windows and iOS Operating System experience. Experience with PC Imaging Software. Experience with Desktop Management Tools. Microsoft Office experience including Outlook 365. Microsoft Active Directory experience. Mobile care cart support experience. Experience with preventative maintenance and basic troubleshooting support.

Brief Description of Duties:
At Stony Brook Medicine, a Lead Technology Services Technician is a valuable member of our team, who provides technical guidance and professional administrative support to program managers, department heads or administrative officers, faculty, support staff and to the University. Qualified candidates will demonstrate superior communication and organizational skills while adhering to our high standard of excellence.

Must be able to work independently and in a group setting with co-workers to diagnose, solve and deploy the solution in a timely and organized manner. Excellent Oral and written communication skills. Excellent Customer Service Skills. Should be able to navigate and understand Organizational Units. Duties of a Lead Technology Services Technician may include the following but are not limited to:

• Image, Install, configure, maintain and secure PC's, Laptops and other devices on our domain.
• Install, upgrade and patch Operating Systems (Windows, iOS and Android) on computers, laptops and other devices.
• Deploy software upgrades across the network using deployment software like Script Logic. Manage the deployment to make sure appropriate devices receive the update.
• Troubleshoot and repair PC's, laptops, AV, and mobile devices and peripherals.
• Install, troubleshoot and repair network printers.
• Participate in IT Projects as assigned.
• Provide updates to managers and technical guidance to coworkers. Work from within the Help Desk system and update tickets in a timely manner.
• Provide top level customer support to our customers including both remote and in-person support. Communicate work completed clearly with our customers.
• Provide insight and testing on new hardware and software that the organization may use in the future.
• Operating State Vehicles to support multiple locations/offices.
• Other duties as assigned.

Special Notes:
The Research Foundation of SUNY is a private educational corporation. Employment is subject to the Research Foundation policies and procedures, sponsor guidelines and the availability of funding. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

***Out-of-State Applicants: Please note as a condition of employment and in order for this position to be tendered, the successful incumbent will be required to provide evidence of a valid license and driving abstract from the state issuing the license within five business days of a conditional offer and must obtain a NYS driver's license within 30 days of start date.

For this position, we are unable to sponsor candidates for work visas.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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SUNY Research Foundation: A Great Place to Work.

The starting salary range (or hiring range) to be offered for this position is noted below, it represents SBU’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

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