What are the responsibilities and job description for the Assistant General Manager position at The Residence Inn by Marriott?
We are currently in search of an experienced and driven Assistant General Manager to join our team. In this position you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards and superior guest satisfaction. An Assistant General Manager position with AAM15 Management is a roll-up your sleeves role that when necessary, will require the individual to work in multiple departments to support and lead the team. Our managers are actively out and about in their operations.
General Responsibilities:
- Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure excellence in guest service while overseeing Front Office, Food and Beverage, Housekeeping and Engineering functions
- Provide exceptional guest service
- Participate in recruiting, hiring and the ongoing evaluation of employees
- Assist in budget controls and profitability of assigned hotel
- Ensure that employees receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests
- Create and maintain a professional, respectful and engaging work environment for hotel employees that fosters a professional, respectful and fun environment
- Drive ongoing employee engagement/recognition initiatives
- Establish and maintain open collaborative relationships with direct reports, employees, and all property departments (Sales and Marketing, Food and Beverage, Housekeeping and Maintenance)
- Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards
- Adherence to all Marriott brand and Residence Inn Hotels standards.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Hotel management: 1 year (Preferred)
Ability to Relocate:
- Worcester, MA 01605: Relocate before starting work (Required)
Work Location: In person