What are the responsibilities and job description for the Resort Front Desk Agent position at The Resort at Longboat Key Club?
FRONT DESK AGENT
The purpose of the Guest Services/Front Desk Agent position is to provide guests with a positive first and last impression as both greeters of new guests and well-wishes to departing ones. See below for more details. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our clubs mission.
Essential Functions:
• Welcome the guests, register them in the computer system, assist them in a welcoming and friendly way, and immediately solve any encountered challenges in a way that exceeds their expectations.
• Inform the guest about the property and it's amenities in detail.
• Answering phones in a professional, yet friendly manner, willing to assist guest needs as they arise.
• Anticipate the needs of guests in a friendly and professional manner.
• Ability to stay calm under pressure, remaining professional and courteous when interacting with guests.
• Ability to stand for continuous periods of time.
• Other reasonable duties as assigned.
Job Requirements:
• Experience as a Front Desk Agent.
• Excellent communication, interpersonal and organizational skills.
• Must be a good listener and respond to guest with "It would be my pleasure to help" or "I will look into this for you right away."
• Thorough follow up and follow through skills a must.
• Ability to work a flexible schedule, nights included.
Able to stand for 8 hour shift
Able to lift or carry up to 25 pounds
Benefits: Health, Dental, Vision, Short Term Disability, Hospital and Accident Indemnity, Life, 401(k), Employee meal, Paid Time off, Discounts on hotel rooms, restaurants, spa, and retail items.
The Resort at Longboat Key Club is a drug-free workplace. The company conducts post-offer employment verification, motor vehicle, and criminal background checks. All offers of employment are subject to satisfactorily completing the checks outlined above. The Resort at Longboat Key Club is also an equal opportunity employer committed to hiring a diverse workforce.
