Restaurant Host PM

Overview

We are seeking a professional and organized Host to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring an exceptional dining experience. Your ability to communicate effectively and manage guest relations will be key to your success in this position.

Duties

• Greet guests warmly upon arrival and escort them to their tables.
• Manage reservations and maintain an organized seating chart.
• Provide excellent customer service by addressing guest inquiries and concerns promptly.
• Utilize phone etiquette to handle incoming calls, take and confirm reservations, and provide information about the restaurant.
• Ensure cleanliness and organization of the host area, including menus and promotional materials.
• Familiarize yourself with the menu offerings to assist guests with recommendations and answer questions.
• Operate booking and reservation system, including managing cover counts and recording guest information.
• Operate the POS system, including Toast POS, for processing orders and managing guest to-go options efficiently.

Requirements

• 1 years in a restaurant environment is required.
• Strong communication skills, both verbal and written, to effectively interact with guests and team members.
• Excellent customer service skills with a focus on guest relations and satisfaction.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Strong proficiency with technology such as Restaurant POS and reservations systems.
• Familiarity with food service operations is a plus; training will be provided as needed.
• A positive, warm attitude, teamwork mentality, and willingness to help others are essential for this role.

Physical Requirements & Work Conditions:

This role requires standing for long periods, bending, kneeling, and occasionally lifting up to 40 lbs. Vision abilities needed include close and color vision. Work is primarily indoors/outdoors, rotating between the front of the restaurant and kitchen, with moderate to loud noise levels and exposure to heat, cleaning chemicals, and kitchen equipment.

The Restaurant at Hotel Wailea is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• Evening shift
• Night shift

Experience:

• Host/Hostess Experience: 1 year (Preferred)

Work Location: In person

Salary : $20