What are the responsibilities and job description for the Hospitality Professional position at The Restaurant Store?
Job Summary
The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.
Responsibilities
Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.
Benefits
The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.
Responsibilities
- Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
- Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
- Perform basic cashier functions and loading products into customer vehicles
- Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
- Analyze basic inventory information to determine product availability and re-order status
- Promote our private label brands to maximize TRS gross profit
- Educate prospective customers on our competitive advantages (best people, best technology, and best price)
- Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our “Brick and Click” business model
- Work is performed while standing and/or walking, up to and including 9 hours/day.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires regular bending, squatting, crawling, climbing, and reaching.
- Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
- Minimum of 1 year of relevant experience in retail and/or supply chain management
- High school diploma or GED, or equivalent combination of education and experience
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
- Strong analytical and problem-solving skills
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
- Service leadership approach with a demonstrated desire to exceed expectations
Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.
Benefits
- Medical
- Vision
- Dental
- PTO
- Paid Maternity Leave
- Paid Parental Leave
- Life Insurance
- Disability
- Dependent Care FSA
- 401(k) matching
- Employee Assistance Program
- Wellness Incentives
- Company Discounts
- AT&T & Verizon Discount
- Bonus Opportunities
- On-Site Fitness Centers
- Dog-friendly Offices
