Online Order Fulfillment Manager

Job Summary

The Online Order Fulfillment Manager with The Restaurant Store is responsible for managing all aspects of the customer order and fulfillment process for a retail branch location. Under direction of the Branch Manager, the Online Order Fulfillment Manager is responsible for accomplishing a variety of operational goals through effective order entry, management, and fulfillment strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage all customer orders by reviewing and analyzing the Open Order Report and communicating with customers as needed to ensure completion and satisfaction
• Ensure the growth and utilization of TRS.com within market reach of the branch location
• Lead and train the local fulfillment team to promote quick pick lists and online ordering features
• Develop and train the local fulfillment team within the TRS.com area of store operations
• Assist customers with utilizing all aspects of TRS.com ordering
• Communicate effectively with the Inventory and Sales Departments to maintain a consistent focus on what is best for our customers
• Maintain accountability with Inventory Department for accurate inventory levels
• Maintain accountability with Sales Department for accurate and timely communication with customers
• Manage customer sales issues as needed
• Maintain the overall cleanliness of the store
  
  

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.
  
  

Experience

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
  
  

Education

• Minimum of 2 years of relevant experience in retail and/or supply chain management with a specific focus on e-commerce fulfillment
• Associate’s degree in a related field, or equivalent combination of education and experience
  
  

Desired Traits

• Attention to Detail
• Accuracy in processing orders, avoiding errors in inventory management, and ensuring timely delivery.
• Double-checks orders to prevent issues that could lead to customer dissatisfaction.
• Strong Organizational Skills
• Ability to manage multiple orders, suppliers, and shipments simultaneously.
• Keeps workflows, inventory, and logistics well-coordinated.
• Problem-Solving Ability
• Quick thinking to handle unexpected challenges like supply chain delays, inventory discrepancies, or system errors.
• Develops contingency plans and proactive solutions.
• Time Management & Efficiency
• Meets tight deadlines while keeping operations running smoothly.
• Prioritizes tasks effectively, especially during peak seasons.
• Customer-Focused Mindset
• Understands that fulfillment directly affects customer satisfaction.
• Ensures orders are shipped accurately and on time, with a focus on delivering a seamless experience.
• Analytical Thinking
• Monitors KPIs such as order accuracy, fulfillment speed, and return rates.
• Uses data to identify trends and improve processes.
• Leadership & Team Management
• Manages fulfillment teams, warehouse staff, or 3PL vendors.
• Ensures communication flows smoothly across departments.
• Flexibility & Adaptability
• Stays calm under pressure and adapts quickly to changing demand, supply chain issues, or system updates.
• Communication Skills
• Coordinates effectively with suppliers, warehouse teams, and customer service.
• Keeps internal teams informed about order status and potential issues.
  
  

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
  
  

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices