Director of Retail Operations

Our client is a unique, growing and well established value retailer seeking an experienced Multi Unit Director to oversee all aspects of retail and distribution center management. Located near Midway Airport, they seek an experienced and passionate leader who cares as much about their team as they do about creating efficiencies and driving operational excellence.

The Director of Operations we seek to hire will understand our culture and promote growth, kindness, joy and personal responsibility to our 50 team members through consistent coaching, mentoring and development.

The ideal candidate will also support the growth of top line sales, improving profits through expense control, planning, recruiting, developing, and maintaining a highly motivated organization along with implementing customer experience and marketing strategies while partnering with senior management and staff to achieve optimum communication and desired P & L results.

Key Accountabilities

Servant Leader: Oversee all aspects of Customer Experience, Merchandising, and Warehouse Operations.

People/Leadership Development: Lead, manage and hold the Leadership Team accountable for achieving agreed-upon commitments. Motivate a high-performance team and attract, recruit and retain required members of the operational team not currently in place; provide mentoring for management development and succession planning.

Communication: Confirm that all key messages are properly and consistently cascaded across the departments, inherently ensuring that everyone is appropriately in the know. Verify that a high level of effective communication exists throughout the organization. Exemplify clear communication, written and oral.

Orchestrating: Ensure industry leading quality and safety practices are upheld. Ensure everyone is rowing together in the same direction, always working toward the greater good of the business.

Issue Solving: Resolve issues effectively – see real problems, be comfortable with conflict, call out the problems and solve them in a practical and healthy manner. Ensure the Leadership Team is healthy, functional, and cohesive. Demonstrate expertise in distilling information and driving the team to simple, right, and timely conclusions.

Culture Champion: Serve as a culture builder and transformative leader. Consistently model the company core values, continually aligning and enhancing the culture of the organization to create stronger customer experience and team member retention.

Achieving the Plan/Driving Operational Results: Evaluate operational performance through data analysis and KPI metrics and reporting. Ensure the design and implementation of a long-range strategy to maintain operational health and create sustainability during growth and scaling.

LMA: Lead, manage and hold the Leadership Team accountable for achieving agreed-upon commitments. Motivate a high-performance team and attract, recruit and retain required members of the operational team not currently in place; provide mentoring for management development and succession planning. Provide leadership, though partnership and tactical support of the team and to ensure organizational effectiveness in all systems, policies and practices reflect the company core values.

Qualifications

The successful candidate will be an experienced leader with a history of success in retail or grocery management. The Director of Operations will possess a Bachelor’s degree and/or five plus years of management experience.

The Director of Operations must be a results-oriented individual who possesses both a broad strategic understanding as well as an ability to drive tactical issues to support team members and to provide leadership in a fast-paced environment. The ideal candidate will be a manager at a fast-growth company who has been an intricate part of opening multiple locations. Previous experience leading a privately held business is a plus.

The ability to relate to people at all levels of the organization and maintain a positive team orientation is essential. This individual will be skilled at gathering, assessing, and sharing information, and will serve as a coach, mentor, and facilitator. This leadership position requires the ability to communicate effectively on all levels. This individual must have a track record of building strong mutually beneficial relationships.

Compensation

The compensation for this position is highly competitive and consists of a base salary, management bonus opportunity, and comprehensive benefits program.