Heavy Equipment Service Manager

Our client is a growing and well established heavy equipment distributor with 3 locations in New England including Hudson, NH.

They are seeking an experienced Service Manager to oversee all aspects of heavy equipment repair with both mobile and in-shop technicians. Products are used by homeowners, landscapers, construction/excavators, municipalities, etc.

Salary range of 100-120k plus benefits depending on experience. M-F 7:30 to 5PM work schedule.

Role and Responsibilities:

· Efficiently interface with all organizational departments to maximize company’s performance including sales, accounting, parts, and rental departments.

· Supervise customer interaction in Service and assist in Parts and Transportation areas to ensure customer satisfaction.

· Maintain a customer satisfaction survey process to receive feedback on the dealership’s performance.

· Oversee, manage, and track an efficient machinery repair system that provides elite customer service.

· Supervision of Service Department.

· Oversee daily scheduling of repair orders both in-house and on the road.

· Scheduling of team members' work hours.

· Hiring and training of new service team members.

· Assist technicians, service advisors, and parts coordination in daily service activities.

· Monitor and maintain a WIP ratio of 70% for under 60 days.

· Review weekly timecards.

· Responsible for the cleanliness, maintenance, and consignment inventory of service vehicles.

· Execute a yearly education program that meets all manufacturer’s requirements, all OSHA standards, and further enhances the technical ability of the service shop.

· Assist Human Resources in scheduling of all manufacture(s) training.

· Maintain the highest level of service excellence with all manufacturers.

· Conduct monthly team meetings to advance shop performance and keep the entire team up to date with all current activity within the company.

· Maintain all hourly work orders for tracking all employees within the branch, weekly hours.

· Meet with Warranty Administrator bi-weekly to discuss over and short subledger.

· Maintain up to date services on waste oil heater, cranes, lift, air compressors, and other misc. tooling required for department.

· Communicate will all manufactures for training, warranty concerns, and high-level work concerns.

· Maintain Fleet Complete across entire company. Ensure all truck inspections are completed. Ensure all defects found are repaired and paperwork completed. Ensure all departments personnel are using the program correctly.

· Maintain a consistent promotion program to expand service reach.

· Control expenses monthly, plan for high expenses purchases.

· Monitor P&L weekly to ensure department is meeting goals set by CFO.

· Assist Shop Foreman in maintaining and purchasing of all shop tooling and supplies.

· Monitor all Ramp cards within the department. Raise balances where needed and ensure proper spending habits.

· Monitor MISC. work orders for proper use of time

· Assist in closing out set up work orders that are over SRT time.

· Assist in closing out high priority work orders

Qualifications and Education Requirements

· Associate degree in business administration

· Ability to attain a DOT medical card.

· Ability to attain a MA 2A/1C hoisting license or higher.

· May be required to operate a forklift with appropriate certification(s).

· Able to type 40wpm.

· Able to communicate with customers, manufactures, and team members clearly and effectively via phone, email, text, and chat.

Preferred Skills

· Excellent time management skills.

· Detail oriented.

· Ability to work with many different personalities.

· Professional and neat appearance.

· Ability to shift priorities in a dynamic setting, work under pressure and be self-motivated.

· Understanding of IntelliDealer

· 5yrs experience managing a service department within the Ag and CE industry.

· Ability to create data miners to improve processes and department flow.

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday

Experience:

• Heavy equipment operation: 2 years (Preferred)
• Automotive service: 2 years (Required)
• Equipment repair: 3 years (Required)

Ability to Commute:

• Hudson, NH 03051 (Required)

Ability to Relocate:

• Hudson, NH 03051: Relocate before starting work (Required)

Work Location: In person

Salary : $100,000 - $120,000