What are the responsibilities and job description for the Retail Sales Manager position at The Retail Network?
Our client is an amazing luxury eCommerce company with a strong social conscience. On top of that, they are growing aggressively and can provide great opportunities for professionals who excel in delivering the best online and in-person experience to their clientele through coaching, team building, and solutions based problems solving. Sound like you? Please apply today!
Base salary range in the 90-105k range plus target bonus of 15k annually.
Seeking a luxury focused Retail Manager to work onsite in their beautiful location in Walnut Creek, CA!
The Ideal candidate will have managerial experience in high end retail, hospitality or guest services, a bachelor's degree, strong communication skills and inspirational leadership qualities.
Work schedule is Tuesday through Saturday (10AM-7PM, Sundays until 6).
Summary :
The Manager for the Walnut Creek Showroom will oversee a team of dedicated Sales Associates, responsible for delivering exceptional service to our customers. The Sales Associates will need to efficiently and effectively execute a personalized showroom experience, as well as complete the sales process and post-sale support. As the team's Manager, you will have the opportunity to develop a team and have a direct impact on the growth of the company.
Key Responsibilities :
- Recruit and manage a team of Sales Associates in a fast-paced environment
- Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service
- Create memorable and personalized experiences for our customers by guiding customers through purchasing decisions, such as diamond options and custom designs
- Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team
- Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment
- Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives
- Handle customer experience escalations, ensuring the best possible experience for all customers
- Create and maintain a team schedule to provide coverage for all necessary duties and appointments
- Collaborate across departments on special projects in order management, inventory, merchandising, and fraud prevention
- Communicate with sales, production, and fulfillment teams regarding customer timelines
- Formulate and implement policies and procedures to ensure smooth business operations
Specific qualifications :
