What are the responsibilities and job description for the Bilingual Customer Service Representative - English to Spanish position at The Reynolds and Reynolds Company?
Position description:
Auto Data Direct, Inc. (ADD) is a division of Reynolds and Reynolds that provides fast, accurate, real-time access to motor vehicle, vessel and driver license records. As a Bilingual Customer Service Representative you will be responsible for providing a high level of customer service and support over the phone and through email. You will assist customers with navigating the company website, answering general customer account related questions, and some light technical support. Other responsibilities could include working on assigned projects and packaging documents for mailing.
Training:
On-the-job
Requirements:
- Exceptional written and verbal communication skills
- Excellent customer service skills
- Exceptional attention to detail and troubleshooting skills
- Basic computer skills including Microsoft, Gmail and Adobe
- Fluent in both English and Spanish
- Ability to lift up to 25lbs
- Flexible scheduling with rotating shifts, including some Saturdays
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
Salary:
$34,000 / year
Salary : $34,000
