What are the responsibilities and job description for the Customer Service Specialist position at The Reynolds and Reynolds Company?
Position description :
- In office position working Monday-Friday
Shift Options : 4 days 8am-5pm and 1 day 10am-7pm or 3 days 8am-5pm, 1 day 9am-6pm and 1 day 10am-7pm
TSD Mobility Solutions, Inc., an affiliate of Reynolds and Reynolds, is looking for a Customer Service Specialist to join our growing team. As a Customer Service Specialist, you will be responsible for providing excellent customer service to our clients in all interactions supporting our software as a service (SaaS) product. This position will assist our customers by troubleshooting and resolving navigation, software usage, and / or system and connectivity issues, escalating when necessary to ensure timely resolution. This role serves as a great stepping stone for associates who are looking to grow within our company as you have the ability to learn more about our industry. The Customer Service Specialist requires the ability to act as a mentor within the support team, sharing skills and knowledge with the department members to meet departmental goals, while handling mid to high volume calls and email support. You will act as the liaison between our customer base and development and other departments, including reporting enhancement requests and design issues as they arise.
Responsibilities will include, but are not limited to :
Training : On the job training.
Requirements :
Benefits :
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including :
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
