What are the responsibilities and job description for the Entry Level Customer Success Specialist position at The Reynolds and Reynolds Company?
A day in the life
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As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.
Customer Success Specialists work from a home office and will be provided a company car, cell phone, and laptop.
A day in the life
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Training:
Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.
Requirements:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
Salary:
$52,000 – $55,000 / year
View Transcript
As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential. You will provide both on-site and video conference support to customers. Roughly 80% of the time you will be on-site and 20% will be video conference.
Customer Success Specialists work from a home office and will be provided a company car, cell phone, and laptop.
A day in the life
View Transcript
Training:
Paid Training! The nature of the position requires you to successfully complete an intensive training program. Training for this role will consist of classroom instruction at our offices in Houston, TX and Dayton, OH, as well as online courses where you will receive in- depth product training and automotive industry knowledge. In addition, you will be paired with mentors across the country where you can apply your classroom knowledge in a real-world setting.
Requirements:
- Bachelor’s Degree or equivalent experience
- Must be a self-starter with good time management skills
- Strong written and verbal communication skills
- Excellent customer service and organizational skills
- Ability to build strong customer relationships
- Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
- Ability to travel (overnight) up to 50%
- Must have reliable home internet with sufficient bandwidth for video conferencing
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Company car for business and personal use
- Working remotely with a company cell phone and laptop
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
Salary:
$52,000 – $55,000 / year
Salary : $52,000 - $55,000
