What are the responsibilities and job description for the Counter Sales Associate position at The Reynolds Company?
Title: Counter Sales Associate
Department: Sales Counter
General Summary:
The primary responsibility of this employee is to process orders from walk-in customers. Material is purchased on account, credit card, cash, and check. They are also responsible to process orders for materials or merchandise received by mail, telephone, facsimile, or personally from a Customer or company employee.
Key Responsibilities:
- Enters customer order into the business system.
- Completes order by filling, checking and processing order.
- Maintains a balanced cash drawer.
- Provides customer with basic technical support.
- Handles incoming returns from customer and forwards to returns department.
- Assists in processing returns when requested by CSRM Processor, Operations Manager or Branch Manager.
- Re-stocks material that is not sold on a daily basis.
- Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products.
- Operates forklift: proper training and certification required. May also use material handling equipment (including pallet jack, dollies and handcart.
- Assists in maintaining a neat & professional counter area including general housekeeping as needed.
- Assists in daily warehouse operations when requested by leader/supervisor/manager.
- Makes urgent pick-ups and deliveries as directed by the Operations Manager or Branch Manager.
- Assists in creating, implementing and revising procedures and work instructions.
- Supports the quality initiatives set forth by the Region.
Knowledge/Skills/Abilities:
- High school diploma or equivalent required.
- Two or more years of work experience in warehouse operations preferred.
- Excellent communications skills with the ability to interact with customers in a professional manner.
- Ability to work with minimal supervision, organizing, prioritizing and completing of tasks.
- Basic PC skills with MS Office products required.
Reporting Relationships:
Reports To: Branch Manager, Operations Manager
Direct Reports: None
Working Conditions: Normal warehouse environment
EEO/AA/M/F/Vet/Disability Employer
The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements.
