Field Service Technician

Hey there future Rhino, every day our people wake up and charge after things that make us not only successful in our work but also our lives. We hit the ground running every day, from our install team to our Owners. We are Rhinos and we want you to come join the Crash! (By the way, a Crash is a group of Rhinos.)

Our Core Values:

• Character - Do What You Said You Would Do (DWYSYWD)
• Responsiveness - Control the chaos
• Advancement - Improve the Core, the Crew and the Community
• Servanthood - Treat others the way they want to be treated
• Heart - Love what you do

Our Core Focus, Our Purpose:

Putting People at the Center of Healthcare Solutions.

The Field Service Technician, or as we refer to them internally 'Customer Care Technician' position is responsible for responding to customer service calls within their territory, communicating with co-workers regarding preventative maintenance projects, and maintaining a safe, organized and clean work environment. This position frequently operates within a health care setting along with occasionally changing into scrubs for sterile environments.

Travel and Schedule Requirements: This is full time, day shift position. The main office hours are Monday through Friday 7:00AM - 5:00PM however, you will be in charge of your own day-to-day schedule. While this position consists of around 75% of driving, travel is within a dedicated region consisting of an approximate 2-hour radius.

Comments:

Job Functions / Responsibilities for this position are carried out within healthcare facilities.

Responsibilities:

• Responds to Customer’s requests for service maintenance.
• Performs typical repair and maintenance tasks on surgical equipment.
• Develops personal relationships with various healthcare department leaders.
• Documents all Preventative Maintenance projects.
• Consistently maintains a professional appearance while performing maintenance tasks.
• Travels within designated territory to respond to service maintenance calls.
• Documents and communicates related information regularly to management as needed.
• Enters important and necessary information into computer database.
• Establish and maintain good business relationships with customers and external vendors.
• Ensures that customers are satisfied with Company products and services.
• Maintain effective working relations, communication, and coordination with Company personnel and with senior management.
• Responsible for the preservation and maintenance of company-issued vehicles.

Education/Experience:

• A high school diploma is required.
• Previous maintenance experience is required.
• Previous experience within the Medical Environment a plus.

Technical Knowledge:

• The ability to read and interpret complex and technical written manuals and instructions including basic mathematical skills.
• The ability to read wiring schematics and blueprints is strongly preferred.
• Good knowledge of medical equipment products a plus. Preferably able to troubleshoot and repair medical equipment.
• Proficiency with Microsoft Windows Operating Systems, Microsoft Office.
• Frequently uses vehicles either owned or rented by the company.
• Daily use of a laptop, genie lifts and other equipment needed for performing all aspects of the job.

Skills/Abilities:

• Strong interpersonal, oral presentation skills.
• Able to maintain professional appearances.
• Excellent customer service abilities, well organized and problem-solving abilities.
• Able to work independently with minimal supervision.

Job Type: Full-time

Pay: From $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Candidate will be required to pass a national criminal background check & drug test.

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License & Clean Driving Record (Required)

Work Location: In person

Salary : $53,000