Front Desk Agent

Job Summary

The Richardson Hotel is looking for 2 front desk agents to join our team! 1 Full time agent needed with open availability for all shifts. (Will include working some Saturday/Sunday 11pm-7am audit shift) as well as 1 part time agent. Primary responsibilities include: registering guests, making reservations, preparing shift reports and making each guest feel welcome while giving exceptional customer service! Opera Cloud experience a plus! MUST HAVE EXPERIENCE

Education & Experience Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required. College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.
• Must be reliable and work your scheduled shift
• MUST BE PROFESSIONAL AND DRESS IN A PROFESSIONAL MANNER

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with the standards set forth by company policy, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Maintain Front Office computer system operation according to company standards.
• Fulfill all Front Office functions
• Handle and follow through on all guest requests daily
• Follow safety and emergency procedures according to company standards.
• Maintain proper record keeping (i.e., logbooks, etc.) according to company standards.
• Be familiar with all company policies and house rules.
• Maintain radio contact with other associates during entire shift.
• Have a working knowledge of security procedures.
• Ensure associates are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
• Handle items for “Lost and Found” according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required
• As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.
• work with breakfast agents to assist in set up and maintaining coffee/water station as well as continental breakfast as needed.
• Attend meetings as required by management. Perform any other duties as requested by the Guest Services Manager or any other member of management.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

Salary : $20