What are the responsibilities and job description for the Receptionist position at The Ridge at Lansing?
About Company:
Anyone who's worked with seniors knows it can be incredibly rewarding and a positive working environment.
- Your Birthday is a paid Holiday
- Medical, Dental & Supplemental Insurance Plans Available
- Continuing Education
- And more...
About the Role:
The Receptionist plays a crucial role in ensuring the smooth operation of our healthcare facility by serving as the first point of contact for patients and visitors. This position is responsible for managing multi-line phone systems, greeting clients, and providing essential administrative support to the healthcare team. The Receptionist will facilitate communication between patients and healthcare providers, ensuring that inquiries are addressed promptly and efficiently. By maintaining a welcoming and organized front office environment, the Receptionist contributes to a positive patient experience and supports the overall mission of our organization. Ultimately, this role is vital in enhancing patient satisfaction and operational efficiency within our healthcare setting.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience as a receptionist or in a similar administrative role.
- Proficiency in using multi-line phone systems and basic office software.
Preferred Qualifications:
- Experience in a healthcare setting.
- Familiarity with electronic health record (EHR) systems.
- Certification in medical office administration.
Responsibilities:
- Answer and manage incoming calls on a multi-line phone system, directing calls to the appropriate personnel.
- Greet patients and visitors warmly, providing them with necessary information and assistance.
- Schedule appointments and manage the calendar for healthcare providers, ensuring optimal time management.
- Perform general administrative duties, including filing, data entry, and maintaining patient records.
- Operate office equipment such as copy machines and fax machines, ensuring all documents are processed accurately.
Skills:
The required skills for this position, such as multi-line phone management and phone etiquette, are essential for creating a professional and welcoming atmosphere. Daily interactions with clients require strong communication skills to ensure that all inquiries are handled with care and efficiency. General administrative skills are utilized to maintain organized patient records and manage appointment schedules effectively. Proficiency in operating office equipment, including copy machines, is necessary for completing various administrative tasks. Preferred skills, such as familiarity with EHR systems, enhance the Receptionist's ability to support healthcare providers and improve patient care.