Textured Hair Lead

About The Rinse Retreat

At The Rinse Retreat, we are redefining wash day. Our mission is to provide a premium, convenient, and stress-free experience that allows women with Afro-textured hair to reclaim their time and focus on what matters most to them. We elevate and simplify the labor-intensive processes of washing, detangling, and blow-drying, transforming them into a top-tier, efficient service that frees up valuable time for what truly counts. Our expert team delivers exceptional care with meticulous attention to detail, ensuring each client leaves The Rinse Retreat feeling pampered, refreshed, and rejuvenated. We’re not a traditional salon or spa that offers styling services; rather, we are a specialized hair cleansing retreat focused on providing quality care without the time-consuming hassle of traditional wash days.

Position Overview

The Client Care Leader is responsible for driving team performance, maintaining operational excellence, and ensuring every client receives a seamless, high-touch experience. In this leadership position, you will develop, coach, and hold team members accountable to the highest standards of service.

You will cultivate a high-performance team by setting clear expectations, ensuring efficiency on the floor, and maintaining a professional, results-driven environment. This role requires strong leadership, decision-making, and operational oversight to keep the client journey smooth and exceptional.

Experience in personal service environments, team leadership, and client experience management is essential.

Specific Duties:

• Supervise and inspire the Cleanse & Care Specialists and Client Liaisons in their daily activities to ensure a cohesive team environment.
• Uphold our commitment to excellence with the delivery of services that shine in precision and outstanding quality—wash, detangle, and blow dry.
• Provide valuable on-the-job training and support, empowering team members to enhance their skills and confidence.
• Promote a welcoming and organized atmosphere by actively monitoring the cleanliness and organization of the facility.
• Address client concerns or requests with professionalism and a proactive, solution-focused approach.
• Efficiently manage client bookings, ensuring a seamless appointment experience for all.
• Set a positive example by consistently delivering the exceptional service that embodies The Rinse Retreat experience.
• Cultivate a collaborative and motivated team culture that encourages growth and enthusiasm.

Who We're Looking For

At The Rinse Retreat, we are building a team of high performers who take initiative, deliver excellence, and thrive in a professional, fast-paced environment. The right candidate for this role will embody the following qualities:

• You communicate openly and confidently. You appreciate direct feedback, don’t take things personally, and see constructive criticism as an opportunity to improve.
• You take ownership of your responsibilities. You’re a self-starter who doesn’t need step-by-step instructions to get things done. You see what needs to be done and take action.
• You learn quickly and adapt. You pick up new techniques, systems, and client preferences with ease. You enjoy a fast-paced, high-expectation environment and rise to the challenge.
• You are accountable and follow through. You don’t need to be micromanaged because you take pride in delivering results and meeting high standards.
• You balance trust and connection with performance. You build strong relationships with both clients and team members, but you also understand that results matter and bring your best effort every day.

What You’ll Enjoy

• Competitive Pay for High Performers – We recognize and reward expertise, precision, and exceptional client care. Our structured pay model ensures consistent earnings, with performance-based growth opportunities for those who excel.
• Annual Bonus Potential – Our team shares in the success of The Rinse Retreat. Year-end bonuses are based on overall company performance, rewarding those who contribute to our growth and excellence.
• Stable Bi-Weekly Pay (Not Gig or Tip-Based) – Unlike commission or tip-reliant jobs, we provide predictable, guaranteed pay, allowing you to focus on delivering top-tier service without financial uncertainty.
• Career Growth & Leadership Track – This is role is a pathway to management, training, and leadership roles in a growing company. If you're an ambitious, customer-focused professional, we invest in your future.
• Health Benefits through an HRA – We offer a Health Reimbursement Arrangement (HRA), which provides flexibility to cover eligible medical expenses, giving you more control over your healthcare costs.
• Professional Work-Life Balance – We provide consistent, well-planned schedules to support high-quality service. Our team members are expected to bring a polished, service-oriented approach every day.
• Smoke-Free, and Upscale Work Environment – We maintain a high-end, polished setting where attention to detail and client experience come first. This is a space for skilled professionals who take pride in their work and appearance—not a fast-food kitchen or factory floor.
• Premium Workplace Experience – Enjoy a structured, well-equipped environment with a dedicated breakroom and convenient parking, so you can focus on delivering premium service without distractions.

Qualifications

• 1 year experience in a leadership role.
• Proven experience in washing, detangling, and blow-drying Afro-textured hair.

Our Culture

Our Client Care Lead play a vital role in our team, embodying our core values of personal touch, delight in details, and exceptional service. We aim to provide an exceptional experience and seek individuals who are passionate about delivering that every day. If you’re someone who thrives in a hands-on, fast-paced environment and is dedicated to making every client feel special and wants to be a part of a team we would love to have you!

Business Hours:

• Wednesday - Friday 8:00 am - 7:00 pm
• Saturday 8:00 am - 3:00 pm

Job Types: Full-time, Part-time

Pay: From $20.50 per hour

Expected hours: 29 – 32 per week

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Morning shift
• Rotating weekends

Work Location: In person

Salary : $21