Hotel Concierge

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

The Hotel Concierge is in charge of executing the day-by-day processes and activities related to sourcing, pricing, and front-end activities related to Ritz Carlton Yacht Collection Shoreside Programs (i.e. Pre and Post Hotels & Transfers).

Essential Functions

• Accurately set up, monitor, and maintain inventory of assigned Hotel and Transfer components in reservations systems.
• Develop an expert familiarity with all details of hotel and transfer programs to thoroughly address and solve requests related to Hotel / Land / Transfers programs coming from internal/external customers.
• Proactively address all operational issues for Hotel, Land, and Transfer programs, from content to writing program descriptions and final documentation.
• Prepare guest documents with particular attention paid to accurate contact information for hotels & ground operators, as well as embarkation /disembarkation timings and procedures.
• Accurately communicate guest details and pertinent travel information to ground operators/hotels as required.
• Actively participate in the training of reservations & sales staff.
• Properly document problems experienced by guests during Hotel & Land Programs to ensure satisfactory resolution of customer service issues
• Maintain files in a standardized fashion to ensure efficient access by all members of the department.
• Other duties as instructed by Management.
• Willingness to work weekends and/or early a.m. shifts as needed.
  
  

Skills & Experience

• 2 years of Travel and/or Cruise industry experience
• Excellent English written and verbal communication skills
• Superior organizational skills and accuracy when working with details under time pressure
• Tech savvy, proficient in MS Office, including Excel
• Positive team-player attitude
• A college degree is a plus
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.