Inventory Coordinator

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards

The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Job Summary

As part of Global Reservations, the Inventory Coordinator will manage each yacht's full suite inventory levels to ensure full efficiency levels and maximize company revenue.

Essential Functions

• Process lead reassignments when required.
• Process waitlist reservations and assist with clearing guests with a fast and efficient turnaround process.
• Process reservation refunds and record the required details.
• Ad hoc reporting of inventory and waitlist revenue that has been generated.
• Hold suites and process payments for MICE, Enrichment, FIT & Incentive Groups, and other departments.
• Ensure the accuracy of funds posted with the standard accounting reconciliation process and the cruise closing procedure.
• Support the final statement of travel agency partners.
• Ensure that Resco system testing is performed and documented.
• Manage the SOLAS capacity requirements and Bonvoy redemption limits per sailing.
• Audit bookings to comply with internal policies.
• Assist with the final payment cycle and closing of voyages.
• Process VIP, Press, and Suite requests from other departments.
• Demonstrate ability to answer detailed questions regarding the product and systems.
• Maintain courteous & professional telephone etiquette at all times.
• Develop and maintain positive working relationships with all departments.
• Other duties may be assigned.
  
  

Competency

Education

• Minimum 2-year college degree or 3 years experience equivalent
  
  

Skills & Experience

• Minimum 2 years of Customer Service and Sales experience required, ideally from a luxury cruise background 
• Excellent written & verbal communication skills with ability to convey information in a clear, concise manner
• Attention to detail with an analytical approach
• Ability to learn and utilize the reservation system
• Must commit to delivering a high level of customer service
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, OneNote, and Outlook); ability to learn new systems quickly
• Maintain positive, pleasant behavior while engaging customers & colleagues
• Ability to learn and understand policies & procedures to make reservations and assist callers with each aspect of the booking process
• Strong organizational skills essential for multitasking
  
  

Expected Hours of Work

• Full-time (40-hour work week)
• Flexible working days
• Occasional opportunity for overtime
  
  

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.