What are the responsibilities and job description for the Senior Salesforce Administrator - Data Cloud position at The Ritz-Carlton Yacht Collection?
Join the Ritz-Carlton Yacht Collection : Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence : The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Job Summary
The Senior Salesforce Administrator will be responsible for the design, implementation, and management of our Salesforce environments, with a primary focus on Salesforce Data Cloud and Marketing Cloud. This role requires extensive experience in customizing and automating Salesforce solutions to address business needs, coupled with strong capabilities in user support, system maintenance, and data unification strategies. The ideal candidate will also have experience with Experience Cloud, ensuring a comprehensive approach to our Salesforce ecosystem.
Essential Functions
- Leads Salesforce initiatives with an emphasis on Salesforce Data Cloud, Marketing Cloud, and best practices for scalability and future growth.
- Delivers complex end-to-end Salesforce CRM solutions, including Data Cloud-specific features / functionality, such as data harmonization, ingestion, and activation for segmentation and marketing automation.
- Collaborates on key projects to determine business alignment, needs, and system requirements, focusing on Marketing Cloud implementations and Data Cloud integrations.
- Participates in solution design, research, decision-making, and testing of Data Cloud and Marketing Cloud components.
- Tracks work progress / status, identifies risks / constraints, and escalates issues as necessary.
- Troubleshoots and resolves advanced user issues, especially related to Marketing Cloud Journeys, Audience Builder, and Data Cloud integrations.
- Thoroughly document work for reference, troubleshooting, and future iterations, including Marketing Cloud workflows and Data Cloud architecture.
- Stay up-to-date with new Salesforce features and functionality, recommending improvements, especially within Marketing Cloud and Salesforce Data Cloud.
- Review and provide insights on quarterly releases, testing new functionalities, and suggesting enhancements to Marketing Cloud campaigns and Data Cloud-driven insights.
- Develop documentation, presentations, videos, and related content to support user adoption of Salesforce Data Cloud and Marketing Cloud tools.
- Guide business leaders and users in using Salesforce Data Cloud and Marketing Cloud efficiently to maximize data-driven decision-making, customer engagement, and productivity.
- Lead and participate in system implementation projects, including Marketing Cloud setup, segmentation strategy, and Data Cloud integration with external platforms.
- Integrate with on-prem and external systems using REST APIs, webhooks, and ETL processes, ensuring smooth connectivity between Marketing Cloud and Data Cloud.
- Work closely with the Platform Integration team to identify API communication, data flows, and activation processes for Marketing Cloud and Data Cloud.
Skills and Experience
Nice to Haves :
Work Environment :
The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
