What are the responsibilities and job description for the Residence concierge position at The Ritz-Carlton?
POSITION SUMMARY
Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system.
Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in / out for Residence owners / tenants.
Assist with Bell / valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs / daily memo books and document pertinent information in logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation.
Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested.
Adhere to the highest standards of The Ritz-Carlton service excellence.
PREFERRED QUALIFICATIONS
Education : High school diploma or equivalent.
Related Work Experience : At least 1 year of related work experience.
Supervisory Experience : No supervisory experience.
License or Certification : None
The pay range for this position is to per hour and offers health care benefits, flexible spending accounts, (k) plan, earned paid time off and / or sick leave, life insurance, disability coverage, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Last updated : 2024-05-06
