Client Services Senior Associate, Fundraising & Investor Relations

The Riverside Company is a global investment firm focused on being one of the leading private capital and equity options for business owners and portfolio company employees at the smaller end of the middle market by seeking to fuel transformative growth and create lasting value. Since its founding in 1988, Riverside has made more than 1,000 investments. The firm's international private equity and flexible capital portfolios include more than 150 companies. For more information, visit www.riversidecompany.com.

Riverside is committed to providing equal opportunity for all qualified applicants and embraces the diversity of its people and encourages all underrepresented groups to apply. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Job Function:

The Client Services Senior Associate will be a key member of our 20 person Fundraising & Investor Relations team. This position involves facilitating fund closings, managing ongoing investor-related operations and compliance work, and delivering exceptional client service. The role requires a proactive approach with a high-level of attention to detail to ensure seamless communication and representation of Riverside’s investment strategies to investors and prospects. The successful candidate will be able to effectively collaborate with various internal and external stakeholders, maintain investor data and portals with accuracy and timeliness, process compliance-related documents, and cultivate relationships with high-net-worth investors.

RESPONSIBILITIES:

Operations

Fund Closings:

• Facilitate seamless closing process with Fund Administration team, Riverside’s external fund administrator, Legal and Compliance, outside counsel and the fundraising team.
• Establish and test third-party administrator portal and subscription document process in conjunction with compliance and legal advisors.
• Collect and return fully executed subscription documents (sub-docs) to investors.
• Support investor compliance requirements for overseas fund investors, including capturing the desired currency for overseas investors and managing the distribution of MFN and authorized signatory lists (ASL) forms, etc.
• Process and distribute private placement memorandum (PPM) amendments before fund closing.
• Audit accounts at fund closing for portal user access accuracy.
• Collaborate with Riverside’s Fund Administration team to establish a capital call payment portal.

Ongoing Operations & Compliance Work:

• Manage relationship with the third-party administrator of Riverside’s investor portal, including updating and auditing user access.
• Act as the central coordination point for subscription documents and investor information, ensuring accuracy and timeliness.
• Assist with key deliverables to improve processes for investor management, aiming to professionalize tracking systems and create a more streamlined intake process for managing requests from hundreds of investors.
• Maintain investor contacts in Riverside’s CRM and verify wire payment instructions for new investors/new funds.
• Process limited partnership agreement amendments, track responses, and send approval notifications.
• Support distribution of compliance-related annual notifications.
• Partner with Deloitte on Foreign Account Tax Compliance Act (FATCA) matters.
• Collect tax forms, foreign fund tax certifications, distribute No Plans Assets Certificates and Venture Capital Operating Company (VCOC) notices, handle foreign tax filing requests.
• Follow up on W-9 questions post fund close.

Client Services

• Deliver white glove service to all investors, ensuring an outstanding experience.
• Monitor and respond to investor requests via email or phone.
• Support inquiries on capital call and distribution activity estimates and drive collection of past due payments.
• Respond to audit confirmation requests.
• Update Riverside’s CRM with any investor transfers or name changes.
• Cultivate relationships with high-net-worth investors, support fundraising communications, events, and webinars.

QUALIFICATIONS:

• 5 years in client services, investment management, and/or investor relations within financial services.
• Knowledge of private equity, investor relations, client services, fundraising, and compliance.
• Comfortable operating with financial statements.
• Exceptional communication skills, ethics, and integrity.
• Impeccable attention to detail.
• Proven organizational skills, ability to manage multiple projects.
• Proficiency with CRM systems (DealCloud) and MS Office Suite, most importantly Excel.
• Analytical and solutions-oriented mindset, with a high EQ and IQ.
• Strong team player, able to build robust connections across the firm.

REPORTING STRUCTURE:

• Reports to Director, Fundraising & Investor Relations
• No direct reports

LOCATION:

• Cleveland (hybrid in-office)

All candidates must abide by Riverside's internal policies related to data protection.