Job Description
Job Description
Who We Are
The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.
The Road Home is an Equal Opportunity Employer
Diversity, Equity, Inclusion & Belonging (DEIB) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours / week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
- Public Service Loan Forgiveness (PSLF) qualifying agency
Job Summary
The Family Case Manager will provide trauma-informed, guest-driven case management services to individuals who are experiencing homelessness with the goal of helping them achieve stable housing solutions quickly and efficiently. The services provided include identifying and engaging with individuals in The Road Home’s Family Interim Non-Congregate Housing (FINCH) Resource Center and connecting them with resources in the community that will aid in their transition into housing. The Family Case Manager will work within the Resource Center team to identify common barriers faced by individuals in shelter and help with establishing strategies and procedures for addressing needs on a center-wide scale.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still applyApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.Reports to
Family Engagement Supervisor
Position Status
Full-Time, 40 hours
Shift
9am-5pm, Flexible
Grade, Salary Rate
Grade 6, $18.90 / Hour
FLSA Status
Non-Exempt
Put “Housing First”
Help individuals experiencing homelessness get into housing.Assist guests in identifying barriers and connect them with appropriate resources in the community. Celebrating and assisting our guests and their belongings to move into their new homes.Use agency vehicles to provide transportation for guests in their pursuit of housing.Strong belief in the Housing First model. Willingness to initiate and have ongoing conversations with guests about housing.Managing a Case Load
Assisting our diverse population of guests on your set caseload to establish goals.Engage with all guests to connect them with resources and housing options.Follow agency guidelines to create healthy boundaries with guests.Daily collaboration with all departments promoting a healthy team environment.Seeking out, engaging, and networking with community partners to find housing options and additional resources.Attend daily open office hours as a team to interact and provide guests with resources to further their housing goals.Attend weekly team meetings and contribute to case conferencing conversations.Keep accurate records, case management notes, and statistical data as required and participate in special projects as needed.Learn to Manage Crisis
Provide direct, trauma-informed case management services to guests, including crisis intervention, harm reduction, outreach, ongoing assessments, goal setting, creative problem solving, using a network of community resources.Utilizing the training we provide to jump into high-stress situations in an effective and trauma-informed wayAssist with de-escalation and crisis intervention with guests in crisis.Collaborate with the mental health clinician and others to find ways to support individuals with mental and behavioral health barriers.Ability to accept direction and constructive feedback from Supervisor.Ability to set and maintain good boundaries, using Trauma-Informed Care as a guideline.Promoting Best Practices
Demonstrates awareness of and sensitivity to diverse populations.Ability to contribute to the Agency's commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.Understanding that housing first, harm reduction, low barrier access to resources is best practice and essential to our mission at The Road Home.Other duties as assigned.Education and Experience
Experience working with diverse and vulnerable populations is preferred.Lived, work or volunteer experience preferred OR a degree in a related fieldSkills and Requirements
Strong interpersonal skills and ability to work with diverse populations.Excellent writing and documentation skills.Willing to be a proactive member of a team.Ability to work from a Trauma-Informed Care framework.Familiarity with the Housing First philosophy.Ability to work with community partners.Self-starter and self-directed.Ability to accept direction from Supervisor.Excellent organizational skills and strong computer skills.Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.Must pass a pre-employment background check and drug screen.Physical and Equipment Requirements
Ability to lift 25 pounds.Ability to stand and walk for at least an hour at a time.Ability to drive a vehicle.Powered by JazzHR
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Salary : $6 - $19
