IT Manager / Solutions Specialist

Job Description: IT Solutions Specialist

Location: Dallas, TX (some work from home) 

Essential Job Functions:

• Design and Implement Solutions: Create and document complex enterprise solutions based on business requirements, ensuring alignment with standards and planning for a smooth transition from the current state to the future state. May involve coordinating with distributed teams, testing, and deployment.

• Cross-Functional Communication: Effectively communicate across diverse teams and locations, navigating different personalities and team dynamics to accomplish tasks.

• Requirements Gathering: Collaborate with IT application owners to identify and define business needs and technical requirements.

• Technical Analysis: Conduct technical evaluations, including cost/benefit analysis, to ensure solutions align with company objectives.

• Facilitate Design Discussions: Lead solution design meetings and participate in project teams to ensure design solutions are clearly understood and implemented.

• Vendor and Contract Management: Work through complex contracts, including engaging new vendors and managing agreements such as MSAs and NDAs.

• Project Management: Manage key variables such as time, money, and risk to achieve business goals. Risk management experience is a plus.

• Technology Evaluation: Participate in the evaluation and planning of new technologies, and regularly review existing systems to recommend improvements.

• Incident Resolution: Assist in incident resolution and problem analysis as needed.

• Team Leadership: Manage individuals to maximize their potential, guiding them towards achieving business goals.

Additional Job Functions:

• Project Support: Assist with project tracking, status reports, and team or scrum meetings.

• Approvals and Reviews: Support software, hardware, and project approvals, and review software and vendor contracts.

• Cost Control: Help manage IT costs and identify opportunities to reduce spending.

• General Duties: Perform other tasks as assigned.

Basic Qualifications:

• Detail-oriented with a strong focus on quality and customer solutions.
• Ability to develop growth plans for team members.
• Proven experience contributing to the success of major projects.
• Critical thinking and complex problem-solving skills.
• Independent worker with strong verbal and written communication skills.
• Skilled in prioritizing multiple projects and meeting deadlines.
• Adaptable in dynamic work environments with a customer-focused approach.
• Advanced troubleshooting, problem resolution, project management, and technology evaluation skills.

Ideal Qualifications:

• Ability to collaborate effectively with business leaders, especially in finance.
• Experience in distribution or retail industries.
• Skills in preparing and presenting business or financial results.
• Proficient in Microsoft Excel and PowerPoint.
• Familiarity with data warehousing and business intelligence concepts.
• Strong presentation and communication skills.
• Self-motivated with the ability to work independently under minimal supervision.
• Capable of handling multiple tasks under pressure and meeting required deadlines.

This role requires a versatile professional who can bridge technical and business needs, driving solutions that enhance operational efficiency and support strategic goals.