Client Services Administrator

Job Description

The Client Services Administrator position supports the community management team in the administration of Homeowner Associations. This position interacts with internal and external customers including clients, homeowners, and vendors, as well as the internal team members at Robson Property Management (RPM). This position helps to facilitate the operations and administration of associations in accordance with the management agreement.

Location

Remote – Full time, 40 hours weekly, 8am-5pm, Monday through Friday

Duties:

Duties include but are not limited to:

· Assists with RPM calls/meetings as needed.

· Receives and responds to incoming calls from clients, homeowners, and vendors.

· Organizes and prepares correspondence relating to association business.

· Prepares and assists the community management team with association meeting packets and in-house mailings.

· Updates homeowner and association information in software database and shared files.

· Assist with onboarding new clients.

· Files association documents as needed on shared drive and portal.

· Assists in getting bids from vendors for associations as needed.

· Assists with the processing of association architectural/modification applications submitted online by owners.

· Processes all work orders submitted and compliance notices generated.

· Assists with the monthly asset inspections for associations as needed.

· Ability to travel via car to communities as needed and directed by management (reimbursed for mileage by IRS rate).

· Update community portal as needed with information, documents, registrations, etc.

· Provides general office support when needed.

· Other duties as assigned.

Requirements

· Knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.) at a proficient level.

· Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.

· Knowledge of conflict resolution techniques at a proficient level.

· Professional communication skills (phone, interpersonal, written, verbal, etc.).

· Professional customer service skills.

· Self-motivated, proactive, detail-oriented, and a team player.

· Time management and time-critical prioritization skills.

Education & Experience:

· College Degree Preferred

· Community Association or Property Management experience preferred

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: Remote

Salary : $40,000 - $45,000