Community Manager

Job Description

A Community Manager is responsible for providing the overall supervision of a Community Association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members, and committee members, as well as staff at the Robson Property Management (RPM).

· Supervise the operation and administration of the Association in accordance with the management agreement and Association’s policies and procedures.

· Acts as or oversees the primary liaison with Association Board of Directors and homeowners as needed.

· Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.

· Ensure RPM community management tools are being effectively developed and utilized such as annual calendar, action item list, agendas, committee charters, procurement procedures, FY operating budget, etc.

· Review monthly financial reports of the Association.

· Work with vendors and process invoices on weekly basis.

· Assist in on-boarding any new clients and keep software database up to date.

· Provide and/or oversee recommendations to the Association’s Board of Directors and/or committees regarding major capital expenditures as required to maintain the desired community appearance and operation.

· Monitor corporate and client delinquency rates and collections process for assigned accounts.

· Attend Board of Directors and Annual Meetings per the management agreement.

· Prepare Board Meeting packets according to established time frames.

· Maintain unit and contract files relating to the operations of the Association.

· Assist the Board of Directors/ARC with the architectural review process.

· Coordinate the inspection of building facilities and/or common area and arrange appropriate follow up actions as required.

Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.

Other duties as assigned.

Requirements:

· Knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.) at a proficient level.

· Knowledge of communities/property/real estate and/or Homeowners Associations.

· Knowledge of the role of the Association’s board, the Community Association Manager, and how those roles interface with the requests of homeowners.

· Knowledge of conflict resolution techniques at a proficient level.

· Professional communication skills (phone, interpersonal, written, verbal, etc.).

· Professional customer service skills.

· Self-motivated, proactive, detail-oriented, and a team player.

· Time management and time-critical prioritization skills.

Education & Experience:

· Bachelor's Degree

· 1 - 3 years of Community Association experience

Job Type: Full-time

Pay: $47,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Location:

• Joplin, MO (Required)

Work Location: Remote

Salary : $47,000 - $55,000