What are the responsibilities and job description for the Golf Customer Service Associate - Sandy Hollow Golf Course position at the Rockford Park District?

Title	Golf Customer Service Associate Outside
Department	Golf
Status	Seasonal
Work Location	Sandy Hollow Golf Course
Reports To	Golf Course Head Professional/Manager
Wage	$15/hour
Length of Season	March-November (length of season can vary depending on weather/course conditions)
Position Description	Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members.

ROCKFORD PARK DISTRICT VISION, MISSION AND LEADERSHIP BY VALUES
Agency Vision	To be the best urban parks and recreation system in North America, as measured by national standards and the citizens we serve.
Agency Mission	The Rockford Park District is in business to “help people enjoy life” by providing a quality park and recreation system.
Vision & Planning System	The District aligns itself and all its resources to achieve its purpose, vision, mission, and priorities. This successfully drives the strategic plan, operational plans, and performance goals.
Policy Management & Operations System	Every team member serves as an active contributor in the development of the team’s operational plan; develops job strategies and plans that support the team’s operational goals; identifies timetables for completion; plans daily work activities in an organized manner ensuring effective utilization of time and resources in the completion of job tasks.
Leadership by Values System	Leadership by Values can only be achieved if all team members believe in and live by these shared values: accountability, integrity, passion, agility, relationship oriented, results driven, service oriented, respectful, and innovative. While all team members share these essential values, our culture is enriched by and welcomes the diverse supporting values of its team members.
Diversity, Equity, Inclusion and Belonging Statement	The Rockford Park District is committed and accountable to being a place where everyone is invited and belongs, as demonstrated by being an inviting, equitable, and inclusive environment, respectful of all people, embracing diversity, creating accessibility and valuing all team members, partners and community members for their unique experiences and backgrounds.

RELATIONSHIPS TO RESULTS CULTURE
Definition	Sustained by long-term, positive, exceptional relationships with stakeholders and team members as our hallmark of success.

ONE TEAM, ONE GOAL COMMITMENT
Definition	To work together to achieve the mission, vision, and shared values of the Rockford Park District.
Connectedness	Departments are truly interconnected to support the mission and vision of the Rockford Park District.

ESSENTIAL FUNCTIONS include the following. Other duties may be assigned

Operational Excellence

Ensure that all patrons, partners, donors and guests receive exemplary customer service and enjoy an outstanding experience at the golf facilities of the Rockford Park District through the direct interaction with the customer and through the teamwork and cooperation with other staff members.
Greet patrons (by name whenever possible) before they acknowledge you. Welcoming patrons to the facility and thanking patrons when they leave.
Clean and prepare golf carts for patron use.
Wash and put away carts for charging and storage after use
Keep range ball machine stocked with golf balls
Clean practice facilities and range balls and prepare these areas for patron use throughout the course of operating hours.
Provide information and instructions for patrons entering the golf course and administering the smooth, systematic and timely coordination of tee times.
Provide customer service for patrons using the practice centre
Maintain high standards of cleanliness and organization in work areas and throughout the facility.
Assist with the operation of tournaments, golf outings, special events, and lesson programs as requested.
Utilize the Rockford Park District's HRIS system for all HR and payroll-related requirements and to accurately clock in and out for all shifts.
Other duties as assigned.

Safety/Compliance

Maintain a working knowledge of all general and departmental specific safety rules.
Enforce safety rules and improve employee knowledge of the same by confronting and correcting unsafe behavior and conditions.
Immediately report all accidents and unsafe conditions to the supervisor.
Cooperate and assist in the investigation of accidents.
Attend all required safety program and in-service education meetings.
Implementation and enforcement of all safety measures, monitoring and reporting on weather conditions and any other hazardous situations that could affect patron or staff safety.
Utilize the Rockford Park District's HRIS system for all HR and payroll-related requirements and to accurately clock in and out for all shifts.
Other duties as assigned.

Salary : $15

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