What are the responsibilities and job description for the Collections Specialist position at The Rockridge Group?
TITLE: COLLECTIONS SPECIALIST
ROLE: 3-6 month contract to hire
LOCATION: 130 Clinton Road, Fairfield, NJ
On-Site 3 Days/Week (Candidate should be available/flexible to be on-site any day if needed)
Job Summary:
Responsible for the collection of the outstanding accounts receivables for market and national accounts. This position handles customer service issues by interacting with clients and Client X departments to expedite customer payments, resolve customer disputes and ultimately increase cash flow.
Essential Functions:
- Manage collection requirements for multi-million-dollar portfolio of accounts.
- Communicate with customers to ensure the collection of outstanding accounts receivables.
- Provide ongoing customer service to account contacts by providing reports, handling special requests, and handling data submission of invoices.
- Provides statements and invoices to customers as required.
- Resolve customer discrepancy claims or nonpayment issues by appropriately raising invoicing issues to Billing and Sales Administration.
- Process credit card transactions, refunds, adjustments and write offs as needed.
- Prepare required documentation for placing accounts with third party agents.
- Generate monthly status reports of portfolio aging and payments.
- Provide coverage for other Collection Specialists as needed.
- Special projects as directed by the Credit & Collection Management.
Minimum Qualifications:
- Two years of experience in Credit and Collections.
- Associate degree or higher preferred
- Microsoft Office Suite.
- Must have experience reconciling accounts with large/complex billing histories.
- Must possess strong analytical and organizational skills, attention to detail, and ability to prioritize multiple projects at once.
- Strong oral and written communication skills; the ability to interact professionally with customers and internal departments at all times.
- Ability to work independently and as part of a team.
Salary : $19 - $26
