Service Technician (L2)

Job Description

Job Description

TITLE : SERVICE TECHNICIAN (L2)

LOCATION : LOUISVILLE, KENTUCKY

About the Role :

We are looking to hire a skilled L2 Service / Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site 8 – 5pm Monday thru Friday. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, identify, test and repair system hardware.

Minimum Qualifications :

• Technical authorization with CompTIA "A " Certification a plus
• Requires a technical background with at least 2 years of professional experience
• Able to multitask and prioritize multiple projects
• Good interpersonal and organizational skills are a must
• Must be dependable and able to meet deadlines consistently
• Should have the ability to work under pressure and be flexible to adapt to a changing environment
• Troubleshooting and problem solving experience is preferred
• Must possess excellent communication skills
• General knowledge of Microsoft Office and Google Apps is a plus
• Must be experienced with a service ticketing database, IE : HPSM, Service Now
• Knowledge in one or more operating systems such as Mac OS, Windows 10, or iOS is mandatory.

Responsibilities :

Physical Requirements :

While performing the duties of this job, the employee is required to stand, walk, sit, and reach with hands and arms. The noise level in the work environment is usually moderate. The employee must be able to lift up to 50lbs to occasionally move heavy boxes and / or computer hardware.