What are the responsibilities and job description for the Guest Service Agent position at The Roosevelt Hotel?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences. The ideal candidate will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. This role requires strong customer service skills and a passion for the hospitality industry, particularly in hotel or resort settings.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage front desk operations, including check-ins and check-outs.
- Address guest inquiries and resolve any issues promptly to ensure guest satisfaction.
- Provide information about hotel amenities, services, and local attractions.
- Handle phone systems efficiently to assist guests with reservations and inquiries.
- Maintain accurate records of guest information and transactions.
- Collaborate with other departments to fulfill guest requests and enhance their experience.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Strong customer service skills with the ability to communicate effectively with guests.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
- Familiarity with phone systems and reservation software is advantageous.
- Excellent problem-solving skills and attention to detail.
- A passion for hospitality management and creating memorable guest experiences.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Join our team as a Guest Service Agent, where your contributions will directly impact our guests' experiences!
Job Type: Full-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- New Orleans, LA 70112 (Required)
Ability to Relocate:
- New Orleans, LA 70112: Relocate before starting work (Required)
Work Location: In person
Salary : $15