What are the responsibilities and job description for the Community Associate position at The Root Coworking?
Our Community Associates are the heart and soul of our operation, serving our members and making the workday greater for everyone they encounter. They take pride in building relationships, and getting to know each and every member, keeping our workspace immaculate, and will assist the Community Manager with ongoing daily tasks to ensure that our Root Coworking members and guests are cared for. The ideal candidate for this position is detail-oriented, a team player who enjoys collaborating with others and is always eager to learn and take on any task necessary. The Community Associate will report directly to the Community Manager.
Description
Who are we?
The Root is a growing coworking and flexible workspace provider, serving businesses and professionals of all kinds. We build inviting communities through our passion for hospitality and service oriented approach, giving each one of our members the tools to be creative, happy, and empowered throughout the workday.
Who are you?
You are a team player, a people person with great customer service skills. You sweat the small details, and are not afraid to do the dirty work every now and then. You bring a can-do attitude to work every day, with energy and passion for everything you do.
Duties & Responsibilities:
- Greet members and guests with a warm and welcoming demeanor.
- Arrive to work promptly on scheduled days.
- Cover the front desk during business hours and/or designated hours.
- Quickly and effectively respond to email and phone inquiries.
- Anticipate member and guest needs before they arise, including brewing coffee, restocking amenities, and cleaning the facility throughout the day.
- Conduct and/or schedule tours of the space.
- Build relationships in order to achieve the sense of community that our team prides ourselves on.
- Understand and rehearse our different membership offerings and policies/procedures in order to help guests, members and potential new members.
- Receive, process, sort, and organize all incoming mail.
- Brainstorm new and creative ideas for community events, member appreciation, and other fun activities.
- Use organization to maintain order in the space’s day-to-day operations in conjunction with the Community Manager.
Membership Management
- Use excellent communication skills to respond to members with thoughtfulness and professionalism, and communicate all member-related issues to the Community Manager.
- Support the Community Manager with member on- and off-boarding.
- Be active on the member Slack channel.
Space Management
- Conduct sweeps every hour to ensure a tidy and welcoming work environment.
- Brew coffee as needed.
- Run the dishwasher and put away all items.
- Prepare and maintain printing rooms, and restock supplies as needed.
Event Coordination
- Assist the Community Manager in brainstorming, developing, and executing events for members and the public.
Goals & Objectives
- Demonstrate The Root’s core values and strive to achieve our mission.
- Create a welcoming and collaborative community environment through events and building relationships with members.
- Assure excellent Member experience and space standards by following through on our Root Coworking playbook.
This is a part-time opportunity, working approximately 25 hours per week on location.
Salary
$20 - $22 per hour
Salary : $20 - $22
