Tap Room Manager

Position Overview:

As a key member of our team, you will have the opportunity to shape multiple aspects of our operations, with the understanding that your role may evolve and expand over time.

You will play a pivotal part in managing various functions across the tap room, beer garden, events, administration, and kitchen. Given the dynamic nature of a "growth-stage company" environment, flexibility and the ability to juggle multiple responsibilities will be essential for success in this role.

Note: This position is designed to be fluid. You may be called upon to take on additional responsibilities or adjust your focus across different areas of the business based on the evolving needs of the company Flexibility and a proactive approach are key to thriving in this environment.

Key Responsibilities:

Tap Room

• Oversee guest satisfaction and the overall brewery experience within the Tap Room.

• Handle scheduling and staffing to ensure optimal coverage during business hours.

• Supervise day-to-day operations of the Tap Room, ensuring staff are properly trained to carry out all necessary tasks behind the bar.

• Collaborate closely with the Head Brewer to provide beer training to staff, ensuring deep knowledge of the brewery's offerings.

• Manage inventory, ensuring that all supplies are adequately stocked and available.

• Analyze sales data to optimize merchandise layout, sales strategies, and upselling techniques.

• Communicate team goals and identify areas for additional training or skill development.

• Conduct employee evaluations and set performance goals.

• Maintain and update operational procedures as needed.

• Deliver exceptional customer service, always ensuring customer satisfaction.

• Ensure the Tap Room remains clean and organized, adapting the aesthetic to seasonal changes or events.

• Document and communicate daily staff activities and needs via the office clipboard system.

• Collaborate with the Head Brewer to address beer-related needs and issues.

Beer Garden-

• Oversee the upkeep and aesthetic of the beer garden area.

• Develop engaging activities and events that maximize the beer garden's layout and appeal.

Event Management-

• Plan and execute on-site events, including weekly happenings and music bookings, to drive traffic and engagement.

• Manage event space rentals, including client interaction, proposals, contracts, and coordination.

• Develop reports tracking event and rental performance, including profit/loss assessments.

• Work with the Head Brewer to ensure that all events are adequately supplied with the appropriate beer offerings.

Administrative Support

• Coordinate with the bookkeeper and Head Brewer on the preparation of financial reports

(monthly, quarterly, and year-end).

• Maintain an organized office space in collaboration with the office manager and brewery staff.

• Provide sales reports to assist with financial reconciliation and deposit tracking.

Kitchen Oversight

• Offer guidance and support to the kitchen team to ensure smooth operations.

• Ensure proper menu presentation within the Tap Room.

• Collaborate with the kitchen team on menu development, and address any customer concerns or complaints related to food offerings.

Requirements:
- Previous experience in brewery management or hospitality industry.
- Knowledge of craft beer, kitchen operations, and inventory control.
- Proficiency in interviewing, hiring, and training staff.
- Familiarity with cash handling procedures and financial accountability.
- Excellent communication skills and ability to work effectively in a team environment.
- Passion and commitment to delivering exceptional customer service.

Company Culture:
At The Roscoe Beer Co., we pride ourselves on being detail-oriented, people-oriented, and team-oriented. Our culture values quality, fairness, cooperation, and collaboration. Join us in creating memorable experiences for our guests while being part of a supportive and dynamic team.

If you are ready to contribute your skills and passion to a thriving brewery environment, apply now to become part of our team. Must be reliable and available for some night and weekend shifts. Enjoy a great working environment with no late nights or early mornings.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Application Question(s):

• A guest leaves a very positive, detailed online review about their experience at your hotel.

What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Roscoe, NY 12776 (Required)

Ability to Relocate:

• Roscoe, NY 12776: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $70,000