FRONT DESK CLERK (OVERNIGHT)

Hotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Provide excellent customer service.
• Greet and register guests via a centralized registration system.
• Coordinate with housekeeping department as needed.
• Handle cash and credit card transactions; maintain accurate paperwork as it relates to front office operations.
• Resolve small issues as they arrive for guest.
• Check and balance the daily figures, post room and tax charges on guest accounts.
• Deliver items to guests as needed.
• Perform other duties as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES :

EDUCATION, TRAINING, AND EXPERIENCE :

Certificates, Licenses, and Registrations : Virginia Racing Commission License

Valid Driver's License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an at-will employment relationship.

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