What are the responsibilities and job description for the Gaming Supervisor position at The Rose Gaming Resort?
The Gaming Supervisor is responsible for supervising and coordinating resources on the floor to ensure the highest quality service is provided to guests. The Slot Floor Supervisor promotes internal and external guest satisfaction during an assigned shift, by ensuring excellent service in their area of responsibility, coordinating department resources, and partnering with other departments. The Slot Floor Supervisor provides timely and effective resolution to guest complaints and routinely observes and evaluates staff service standards. The Slot Operations Floor Supervisor approves jackpot payouts within established guidelines. Supervises Slot Attendants on assigned shifts. Monitors and assists in the operation of assigned shifts. Maintains a working knowledge of slot policies and procedures. Maintains a gaming environment that is exciting and welcoming to the guests.
Specific Duties And Responsibilities
In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
Valid Driver’s License with a minimum of three (3) years driving experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
#therose
Specific Duties And Responsibilities
- Create and review daily staffing levels for proper coverage according to guest counts and assist Shift Manager(s) in establishing proper staffing levels.
- Approve jackpots up to the established level and ensures all necessary forms are completed accurately.
- Assist in training new team members and update all team members on new policies and procedures.
- Complete necessary shift documentation and reports indicating overages, shortages, attendance, staff issues or variances.
- Investigates and helps resolve guest complaints or concerns.
- Performs minor repair work on slot machines.
- Maintains working knowledge of slot processes, systems, policies and procedures, and department service standards, with the responsibility of helping to maintain an optimal level of slot machines in operation for maximizing revenue within their specific area.
- Maintains working knowledge of HHR gaming machines, accounting system, ticketing system, and servicing dispatching system, and applies respective knowledge to maximize slot revenue and promote enterprise strategy of service excellence. Reports any related systems concerns to upper management.
- Communicates regularly in the form of advisory meetings, coaching and counseling meetings with staff, trainings, and reporting of system issues.
- Resolves conflicts involving employees or customers while maintaining a professional environment and promoting department and enterprise goals. Properly documents any related issues for upper management. Investigates customer claims and gaming disputes related to slot machines at the floor level. Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes.
- Performs other duties as assigned to support the efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.
In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
- Attend required training sessions offered by the Company.
- Obtain and retain required license(s).
- Perform the duties described in compliance with local laws and regulations.
- Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
- Have knowledge of the Property’s programs to address problem gaming.
- Report any acts of wrongdoing of which the Team Member may have knowledge.
- Associate degree in business or related field required.
- Bachelors in business or related field degree preferred.
- Minimum two (2) year casino industry experience required; slot experience preferred.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
- Intermediate proficiency in Microsoft Word, Excel, and Outlook is essential.
- Previous supervisory experience preferred.
- Must possess an understanding of slot operations and its relation to the organization.
- Must be able to deal effectively with customers in a courteous and professional manner, commanding positive results.
- Must be able to clearly communicate both verbally and in writing in English.
Valid Driver’s License with a minimum of three (3) years driving experience.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.
#therose
