Valet Supervisor

The Valet Supervisor is responsible for providing transportation and valet parking services for guests and assisting the Transportation Manager with administrative functions. Foster adherence to the Rose Gaming Resort’s guest service standards by working closely with staff and team members to ensure timely and efficient delivery of valet and transportation services. 

SPECIFIC DUTIES AND RESPONSIBILITIES

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of great service to all guests and team members.
• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. Ensures service standards are followed by all team members and addresses issues as they arise.
• Accept responsibility for guests' vehicle and keys; and safely park and retrieve guests' vehicle.
• Greet guests and provide guest service, with knowledge of casino functions, events, and surroundings.
• Communicate by radio with Valet team members.
• Basic proficiency with computers.
• Ensure operations are in accordance with established policies and procedures.
• Assist the Manager with administrative responsibilities.
• Perform the Manager function in his/her absence.
• Address all guest situations unless guest specifies otherwise.
• Responsible for shift scheduling, daily paperwork and daily shift rotations.
• Conduct new team member training.
• Monitors and assists activities in all transportation related areas including but not limited to shuttle, VIP, and private groups to ensure customer satisfaction and operational needs are met in a timely and correct manner.
• Ensures all aspects of the auto detailing process are taken care of in a timely manner with an emphasis on quality and consistency as well as proper training and inventory needs are met.
• This position is very physical in nature and may require incumbent to run across flat land, as well as up and down stairs to park and retrieve cars when needed or covering an attendant. Incumbent must be able to reach and grasp to retrieve keys for customers' vehicles.
• Ability to drive cars of all types and styles (automatic and manual transmission)
• Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
• Must be able to stand/walk 100% of shift.
• Other duties and responsibilities as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

• High School Diploma / GED
• Previous supervisory experience with increasing level of responsibilities.
• Minimum of two (2) years Valet Attendant experience.
• Valid Driver License and no traffic citations
• Preferred ability to safely operate passenger vehicles with standard and automatic transmissions.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

     Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

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