Executive Meeting Manager

Executive Meetings Manager

Reports to : Director of Sales & Catering

Department : Sales

OUR STORY

Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connections and memories for our guests. Refreshingly uncommon. Anything but generic. Welcome to The Rose Hotel.

JOB DESCRIPTION

The Executive Meetings Manager at The Rose is primarily responsible for driving the hotels' sales efforts to achieve maximum revenue results and delivering exceptional service to the guests. Increase room night sales and improve market penetration while delivering exceptional financial results. Create solid business relationships with local corporate clients and network with local business associations and chambers of commerce to increase hotel's visibility in the local communities. S / he will be responsible for exemplifying the Hotel's Culture and should be service-oriented and outgoing.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach
• Thoroughly qualify new leads prospects, prepare proposals, negotiate contracts, and service secured business for your assigned market segment.
• Solicit, negotiate, and book new and repeat clients using multiple channels, including through local travel as needed.
• Participate in special promotions / blitzes.
• Host in person and virtual site tours of the property.
• Attend off premise after hour functions in order to promote the hotel as needed.
• Reviews billing with clients and ensures timely collection of all outstanding balances.
• Produce and distribute formal hotel communication such as BEOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines.
• Maintain files and sales databases as per company standards.
• Greet clients upon arrival for their events.
• Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
• Greets guests, visitors and staff in a courteous and friendly manner.
• Smile, acknowledge and greet guests in passing.
• Lifting of supplies occurs occasionally, usually not more than 10 lbs. but may be up to 50 lbs.
• Able to stand and walk 40% of the workday.
• Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals.
• Capture the client's vision and effectively convey the specifications to appropriate departments, rapidly responding to inquiries and concerns, ensuring an exceptional client experience, and seeding future sales.
• Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
• Be knowledgeable of hotel features, amenities and services.
• Maintain hotel relationships with key accounts to increase customer satisfaction and account saturation.
• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Performs other duties as assigned, requested, or deemed necessary by management

QUALIFICATIONS

BENEFITS FOR ELIGIBLE EMPLOYEES