Intake and Volunteer Coordinator

Job Summary

To ensure the continued success of the Round Pantry, we are seeking an Intake & Volunteer Coordinator to lead the critical intake process on Service Insights on MealConnect (SIMC) and recruit additional volunteers to strengthen the team. This year-long contract position will be responsible for ensuring that all intake shifts are fully staffed with volunteers. This position will also train all new intake volunteers and recruit additional volunteers as needed, with a focus on sustaining volunteer support for years to come. The Intake & Volunteer Coordinator plays a critical role in helping the Round Pantry maintain clean and accurate records, that will support their programming. The main focus of this role is support with capacity building, so that the Round Pantry can consistently rely on a solid volunteer workforce to complete the intake process on a regular basis. This position offers the chance to make a tangible difference in the lives of hundreds of families in the community. You’ll work closely with a passionate team of volunteers dedicated to ensuring that every neighbor has access to nutritious food.

Essential Responsibilities

Manage Distribution Check-In

• Oversee the intake process during twice-monthly drive-through distribution events.
• Greet and welcome new and returning program participants while working alongside check-in volunteers.
• Use the Service Insights on MealConnect (SIMC) system to register households, update household information, and ensure data accuracy. Training will be provided.
• Ensure a smooth intake process by supporting volunteers and addressing program and enrollment questions.
• Provide excellent customer service to neighbors, volunteers, and visitors, utilizing de-escalation and conflict resolution techniques when needed.
• Fill volunteer gaps in coverage as necessary.

Volunteer Recruitment & Training

• Recruit new volunteers to join the pantry intake team.
• Look to identify lead volunteers who can continue to support the intake process over time.
• Coordinate and lead training sessions to prepare volunteers for their roles.
• Enhance recruitment efforts to build and maintain a sustainable pipeline of volunteer support.
• Promote collaboration and communication among volunteers to ensure successful program implementation and ongoing support.

Support Efficient Operations

• Collaborate with Community Food Share and The Round Pantry team to streamline intake processes and maintain smooth operations.
• Serve as the primary point of contact for intake-related questions during distributions.
• Ensure participant data is kept confidential and maintain accurate records in the SIMC database.

The above is a fair representation of the duties and responsibilities for this position but is not meant to be all inclusive. Other duties may from time to time be assigned at the discretion of the Round Pantry and Community Food Share.

Qualifications & Skills

Alignment with the Round Pantry’s mission and a compassionate appreciation for hunger issues are essential to the successful performance of all responsibilities. The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the essential functions of this job:

Education and Experience

• Strong customer service, communication, and organizational skills. Demonstrated written and interpersonal skills.
• Front desk or customer service experience strongly preferred.
• Commitment to serving the community and working with a diverse population.

Preferred but not required:

• Bilingual in English and Spanish preferred, with ability to speak, read, write, and translate fluently.
• Volunteer coordination, event management, or community outreach experience preferred.
• Previous non-profit experience is a plus.

Skills and Abilities

• Ability to work outdoors in varying weather conditions and perform light physical tasks (e.g., walking car lines).
• Strong verbal and written communication skills.
• Demonstrated interpersonal skills, with the ability to relate to and influence diverse individuals.
• Ability to tactfully and compassionately discuss sensitive topics like hunger, poverty, and difficult personal situations.
• Proficiency in computer programs and expert data entry skills.
• Ability to efficiently learn new systems and software.
• Highly developed organizational and time management skills.
• Ability to multi-task and meet deadlines efficiently.

Behaviors

• Well-organized, accurate, and detail-oriented.
• Self-motivated, self-sufficient, and able to perform duties with minimal supervision.
• Courteous and respectful treatment of diverse populations.
• Personable, compassionate, and customer-service oriented.
• Exhibits honesty, integrity, and a sense of urgency.
• Problem-solver, takes initiative, and focuses on solutions.
• Willing to give and receive feedback constructively and respectfully.

Typical Work Schedule

• Distribution Days: 11 hours per month (on-site) to manage check-in during twice-monthly pantry events (2nd and 4th Thursdays, from 1:00-6:30 PM).
• Volunteer Coordination: 4 hours per month (remote/flexible) for recruitment and training.

Physical Demands and Work Environment

This position primarily requires working outdoors in varying weather conditions and outdoor temperatures during distribution events and performing light physical tasks, such as walking car lines or assisting with check-in. The physical demands and work environment characteristics described here are representative of those to be met by an employee to successfully perform the essential functions of this job. This listing may not cover all aspects of the work environment which an employee performing the essential functions of this position could encounter.

About The Round Pantry

The Round Pantry is one of the largest drive-through food distribution sites in Longmont, serving approximately 475 households at each distribution. Operating later in the day than other local pantries, The Round Pantry plays a crucial role in reaching households that can only attend after work. The pantry’s operations are managed by a dedicated team of volunteers, with vital support from Community Food Share (CFS). Data collection through the SIMC (Service Insights on Meal Connect) intake platform plays a key role in the Round Pantry understanding its impact and sustaining current and future support for its programming.

How to Apply

Interested candidates should submit a resume and brief cover letter to nhuri@msn.com, sbunic@comcast.net, and mkirk@communityfoodshare.org with the subject line Intake & Volunteer Coordinator. Job posting will close when the position is filled.

Community Food Share is proud to support The Round Pantry and is committed to fostering a diverse and inclusive environment. We encourage individuals of all backgrounds to apply.

Reports To: Nancy Hurianek at the Round Pantry

Status: Part-time, Hourly

Contract Position: 1 year from start date

Compensation: $22/hour

Hours: 15 hours per month, 11 hours per month (on-site) to manage check-in during twice-monthly pantry events (2nd and 4th Thursdays, from 1:00-6:30 PM) & 4 hours per month (remote/flexible) for recruitment and training.

Location: The Round Pantry, Westview Presbyterian Church, 1500 Hover St, Longmont, CO 80501

Job Types: Part-time, Contract, Temporary

Pay: $22.00 per hour

Expected hours: 1 – 8 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Evening shift

Ability to Commute:

• Longmont, CO 80501 (Required)

Work Location: Hybrid remote in Longmont, CO 80501

Salary : $22