Demo

Personal Assistant

The Royal Marsden
New York, NY Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 5/27/2025

Job overview

We are seeking an enthusiastic and motivated individual to work as a PA to the Divisional Nurse Director, Chief Pharmacist and Divisional Medical Director within Clinical Services. This exciting role encompasses a wide range of PA and general secretarial duties including typing general correspondence, diary management, minute-taking and assisting the PA to the Divisional Director / Office Manager in ensuring the smooth day to day running of the management offices. In return you will be working at a leading Cancer Centre which prides itself on clinical excellence. Working in a friendly, but busy and demanding multi-disciplinary setting, you will need to be highly organised and able to work collaboratively with people at different levels. A minimum of two years general secretarial or PA experience is required for the post.

Main duties of the job

The role of the Medical PA is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. The role of the Medical PA has been introduced at the Trust to strengthen the secretarial service, and this job description outlines the responsibilities that the post is likely to encompass. However, a number of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether he / she also has an Administrative PA and / or Medical Secretary(S).

Detailed job description and main responsibilities

  • To provide reciprocal cover in the absence of Medical P.A. and Medical Secretary colleagues.
  • To participate in training courses as required by Health & Safety Regulations and Trust Policy, and to undertake preliminary.
  • To participate in any training and personal development as identified via the appraisal process with the Divisional Secretarial Manager, in his / her capacity as line manager for staff working at Medical P.A. level.
  • To demonstrate a commitment to the delivery of a high-quality service to patients and other service users, and to assist in diffusing informal patient complaints.
  • To supervise the work of Medical Secretaries, depending upon local secretarial arrangements. This will include the undertaking of performance appraisals and objective setting for staff, and involvement in the recruitment process as required.
  • To work in other departments during times of extreme staff shortage or increased workload to ensure that the Trust provides a continued service to its patients.

Person specification

Education

Essential criteria

  • General education, educated to GCSE level or equivalent
  • Competent with Microsoft Excel, Word and Outlook
  • Desirable criteria

  • Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent
  • European Computer Driving License (ECDL) or equivalent
  • Oncology medical terminology qualification
  • Experience

    Essential criteria

  • Substantial previous medical secretarial experience
  • Previous experience of training other secretarial staff
  • Experience of diary management
  • Desirable criteria

  • Previous experience of managing / supervising staff
  • Skills

    Essential criteria

  • Audio typing skills (60 wpm min)
  • Understanding of medical terminology (especially oncology)
  • Ability to communicate effectively
  • Willingness and demonstrable ability to work as part of a team
  • Evidence of ability and initiative to prioritise a busy workload
  • Evidence of ability to work without close supervision
  • Evidence of ability to remain calm under pressure and cope with unanticipated demands
  • Evidence of ability to handle sensitive information without compromising confidentiality
  • Evidence of commitment to delivering high quality customer service
  • Demonstrable awareness of the needs of the multidisciplinary team.
  • Other requirements

    Essential criteria

  • Self-motivated to produce good quality work
  • Demonstrable evidence of personal and professional development
  • Able to work at Chelsea and Sutton sites of the Trust and to be flexible to meet the needs of the role
  • The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ candidates and candidates with disabilities.

    As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

    Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

    Flu Vaccination – What We Expect of our Staff

    At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

    The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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