What are the responsibilities and job description for the Front Desk Agent position at The Ruby Hotel & Bar?
The Ruby Hotel is currently seeking to fill a Front Desk position.
The Ruby Hotel is a small, independent boutique hotel in Round Rock, TX convenient to Austin, with the simple goal of offering service, hospitality, and surroundings that will delight guests. Nestled on Brushy Creek, the Ruby Hotel seeks to provide guests traditional, friendly customer service and provide employees a progressive and constructive workplace.
The ideal candidate:
-Must have a flexible schedule with the ability to work 8 hours shifts minimum including holidays and weekends.
This position includes Day and Night Shifts.
-Punctuality, consistent attendance, and reliability are essential for this role
-Must be friendly and approachable.
- Anticipates guest needs to ensure a great guest experience by providing exceptional customer service.
-Ensures all daily shift procedures are met including completion of daily check list, billing, cleanliness and organization with a high attention to detail in preparation to exceed all guest expectations.
-Responsible for an accurate, efficient and friendly check in/check out guest experience.
-Remains engaged and proactive with guest request and communicates efficiently with all departments and management to deliver an exceptional guest experience.
-Ability to problem solve, handle and address any guest request or issues within a timely manner and sense of urgency.
-Must possess professional phone and email etiquette with great listening and communications skills.
-Adheres to all operation policy and procedures of The Ruby Hotel & Bar to ensure an exceptional guest experience.
-Must be familiar with Microsoft software and be able to operate a computer and technology devices proficiently.
-Must possess a clean and professional appearance.
*Prior hotel experience is a plus.
If you feel you meet our requirement, please submit a copy of your resume for consideration. We encourage all candidates to drop off resume in person.
Job Type: Part-time
Expected hours: 24 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work Location: In person