Concierge

THE RUSE, located at 891 Grove Street, Healdsburg (Property of Mayacama Golf Club) is a one-of-a-kind eleven room boutique Inn that delivers an experience unlike anything ever before.

We are currently seeking a Part Time Concierge.

Responsibilities include

 To understand and respond to all member and guest needs and requests in a friendly, helpful, timely and professional manner.

 To follow all specified procedures in administering the affairs of the concierge desk; including travel assistance, dining reservations, providing information (and reservations) for local attractions, ticketing, arrival amenities and prepare detailed itineraries.

 To assist with coordination of transportation, residence guests, amenity deliveries, and property explanation and orientation.

 To develop and maintain a working knowledge and contact base of the local area and surrounding areas, to be able to provide members and guests with information regarding points of interest, local services, location, cost, hours of operations, etc.

 Register(check-in) members/guests and assigns rooms; complies and accommodates special requests whenever possible.

 Create, maintain, replace residence keys

 Operates front office equipment including but not limited to the copy machine, Front desk computers, fax machine, postage machine, etc.

 Processes member/guest check-outs including reconciling billing and following up with receipt documentation.

 Posts and files all charges to members accounts including charges post check out such as transportation charges or in-room amenity charges.

 Maintain an accurate inventory including logging the ins and outs of the property’s Lost and Found.

 Uses proper telephone etiquette and put forth by management.

 Process mail, packages and messages

 Reads the pass-on emails and bulletin board daily; knows of daily activities and meetings taking place in the club.

 Coordinates guestroom maintenance work with the engineering and maintenance department using designated methods

 Communicates with Housekeeping team about daily services, wine tickets,

 Reports unusual occurrences or requests to Management

 Knows all safety and emergency procedures and accident prevention policies and procedures

 Maintains the cleanliness and neatness of the front desk area including reporting of inventory shortages and overstocking.

 Execute all of the Shift checklists including reporting and communication

 To be completely familiar with Emergency Procedures and provide calm reassuring assistance to guests, visitors and fellow employees in the event of an emergency.

 Finishing shift by communicating relevant information to following shift members as to set them up for success!

This position is offering sick time, holiday pay(if worked), 401K Retirement Plan, 401K Employer Match, Free Parking, Free Meals, Free Golf, Club House Discounts and much more.

To be considered please submit a resume, or simply fill out our online application at www.mayacama.com

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Referral program
• Retirement plan

Experience:

• Customer service: 2 years (Required)
• Hospitality: 2 years (Required)

Work Location: In person

Salary : $20 - $22