Retail - Store Manager

TOGETHER, WE SAVE LIVES

OVERVIEW

The Safariland Group is a leading global provider of a diverse range of safety and survivability products designed for the public safety, military, professional and outdoor markets. The Safariland Group offers a number of recognized brand names in these markets including Safariland®, Med-Eng®, ABA®, Second Chance®, Bianchi®, Break Free®, Protech® Tactical, Defense Technology®, Hatch®, Monadnock®, Identicator® and NIK®. The Safariland Group’s mission, “Together, We Save Lives”, is inherent in the lifesaving and protective products it delivers. The Safariland Group is headquartered in Jacksonville, Florida. Atlantic Tactical, United Uniform, and Lawmen’s make up The Safariland Group’s retail and distribution business consisting of 11 retail locations ranging from the Carolina's through New York. Based on our tremendous growth we are adding to our Retail Team.

JOB SUMMARY: Supervision of all aspects of daily activities in the retail store, sewing production department, and warehouse areas. Expected to implement Company policies, associate training and to ensure a high level of performance is maintained in each of these areas. Advise District Manager or Vice President of Administration on progress reports, problems, or significant developments. Maintain adequate staffing levels during all hours of operation through an established scheduling process.

Effectively communicate with the store’s outside sales team. It is the store’s responsibility to process orders generated by the sales force. The store is also charged with ensuring that all necessary information is obtained from the sales rep or agency for these orders and recorded on the customer account profile spreadsheets.

Effectively communicate and coordinate with the Purchasing Department to ensure current inventory product offering is relevant and make recommendations for product changes including addition of new products, and closeouts of old ones.

Be present during hours that the store is open and, depending upon work volume, in excess of these hours. Responsible for working some Saturdays as well as occasionally covering for unattended shifts as needed.

RESPONSIBILITIES

Cleanliness

• All areas of the store, warehouse, and sewing area are expected to be clean and orderly
• The store shall be vacuumed daily
• Counter tops must be kept clear at all times

Customers

• Customers are to be given quick and courteous service
• Associates are expected to greet/acknowledge each customer upon entry to the store regardless of any other tasks
• Resolve customer complaints or problems by determining optimal solutions

Meetings

• Conduct regular / daily store meetings to communicate the stores goals and objectives

Order Processing

• All purchase orders received via email, fax or mail should be processed the same day
• Prompt follow up to outstanding questions and/or issues
• Documentation of follow-up

Deposits

• Manage store revenue in accordance with the Retail-Financial policy which includes timely deposits and ensuring daily drawer reconciliations

Policies and Procedures

• Constantly reinforce company policies and procedures
• Support management’s opinion in the event of any disagreement

Attendance

• Ensure that all associates report to work on time, take their breaks at the scheduled time and provide for adequate staffing during all hours of operation
• Create scheduling that will maximize associate productivity and store profitability
• Responsible for making any time corrections for their store associates

Product Knowledge

• Become proficient with all products currently sold by the Company as well as new products as they are introduced
• Able to answer technical questions and provide adequate training to staff members

Quality Control

• Verify that orders are being filled accurately and methodically
• Resolve problems before orders are released to customers

Work Environment

• Effectively manage associate turnover
• Create a positive working environment
• Address associate concerns/issues in a timely manner

Strategic Planning

• Responsible for understanding current business conditions and requirements
• Understand the Profit & Loss Statement& Performance Reporting
• Formulate a strategic plan to address problem areas, future growth, and maximize efficiencies

Inventory Control

• Responsible for implementing proper inventory security systems and measures
• Supervise and conduct inventory counts to be done annually or more frequently if needed

Reporting

• Provide senior staff with a daily report of sales and associate productivity
• Communicate salient information affecting the performance of the store

Operational Authority

• Supervise the staff in the store, sewing area, and warehouse
• Coordinate work, training, discipline and scheduling
• Be aware of the current status of work in all departments
• Ensure work is not backed up in any area of responsibility
• Know the whereabouts and status of each staff member at all times
• Delegation and coordination of work
• Encourage associates to take ownership of their performance and responsibilities
• Responsible for staffing decisions including:
• hiring new associates
• disciplining existing associates
• separation of associates
• coordinate with the HR Department to follow proper procedures in all areas
• Responsible for timely documentation of associate performance reviews
• Ensure compliance with employment law
• Develop associate employee improvement plans as needed

QUALIFICATIONS

• Minimum of five (5) years management experience
• Two (2) years non-clinical supervisory counseling experience
• Two (2) years team building experience
• High school diploma or GED equivalent required
• Four year (4) degree preferred
• Computer proficiency
• Excellent communication skills
• Strong leadership skills
• Strong organizational skills
• Ability to adhere to Company policies and procedures
• Ability to adhere to Company safety policies and procedures
• Must be able to present a clean, professional image
• Must be able to keep work environment clean, presentable, and safe
• Ability to pass criminal background check
• Must have a record of stability with employment history
• Must have an 'owners not renters' mentality

Why work at Safariland?

At Safariland our colleagues are some of the best and brightest in the industry and we are seeking new team members who exhibit the diverse competencies that will drive The Safariland Group to even greater success while maintaining our culture of being a great place to work. We believe innovation drives winning performance and we constantly challenge ourselves to be the very best in every aspect of our business. We cultivate a work culture driven by our 4 core values; integrity, curiosity, excellence and empowerment and we want associates to be involved in their work and communities so they can achieve their highest level of wellbeing. That is why Safariland offers a comprehensive suite of benefits to promote health and financial security for eligible employees and their families.

Eligible employees are offered:

• Medical, dental & vision insurance
• 401(k) with company match
• Employer paid life insurance and AD&D
• Employer paid disability
• Wellness program
• Adoption assistance
• Tuition assistance
• Employee assistance program
• Work life balance
• Paid time off (PTO), sick leave and paid holidays throughout the calendar year (consistent with relevant state law and company policies)

The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.