What are the responsibilities and job description for the Assistant Golf Professional/Pro Shop Manager position at The Sagamore Resort?
Job Overview:
Support the seamless functioning of both the golf course and shop by providing excellent guest service, handling telephone inquiries, scheduling tee times, and managing financial transactions for green fees and merchandise sales. Take charge of maintaining the overall presentation and functionality of the golf shop’s merchandise. Collaborate with Director of Golf to facilitate groups, tournaments, events, and ensure the smooth daily operation of the golf course.
- Execute corporate and golf group tournaments
- Assist in staff scheduling and daily staff management.
- Provide exceptional assistance to guests, both in-person and over the phone, adhering to established service standards.
- Enhance the overall golf experience for each guest.
- Ensure the safety of facilities, equipment, and merchandise
- Demonstrate proficiency in using the automated tee time system.
- Supervise all golf services and operations, including golf cart rental and maintenance, reservation system, starting, and play monitoring.
- Conduct transactions for the sale of green fees, merchandise, and rental equipment.
- Maintain an attractive and orderly display of merchandise in the golf shop conducive to sales.
- Assist in merchandise ordering as needed.
- Contribute to the selection, development, leadership, and retention of talented staff.
- Communicate effectively with rangers and cart attendants to ensure smooth service handoffs.
- Proactively anticipate and meet guest needs when possible.
- Provide guests with information about resort accommodations, and restaurants
- Complete special assignments as requested by management.
- Uphold the resort’s core values, policies, and procedures.
- Order and ensure all necessary supplies for golf and clubhouse operations are adequately stocked.
- Perform any other duties as assigned.
