What are the responsibilities and job description for the Retail Customer Service Representative position at The Salem Group?
The Salem Group is a professional staffing firm with over 30 years of experience in connecting extraordinary people with extraordinary organizations!
We are currently hiring a Retail Customer Service Representative in Birmingham, AL.
What will you do as a Retail Customer Service Representative?
- Respond to customer inquiries and concerns
- Recommend goods and services that would fit their needs
- Support the marketing campaigns and promotional strategies offered
- Provide the highest customer service for the company in relation to: Customer Accounts, Collection Arrangements, Service Orders, High bills, Outages
- Escalate high level complaints to management for immediate resolution
Who qualifies for the Retail Customer Service Representative position?
- Minimum of 2 years of inbound call center experience
- Strong communication skills with the ability to engage and build rapport with customers.
- Ability to work collaboratively with colleagues across departments to ensure customer satisfaction and store success.
- Basic knowledge of computer systems, including MS Word
- Background and drug screening required
What hours will the Retail Customer Service Representative work?
- Monday – Thursday, in office. Friday, remote from home, standard business hours (subject to the needs of the business)
- Full time, 40 hours/week
- Contract role, 3 years, subject to change
How much will you earn as a Retail Customer Service Representative?
- Starting pay is $17/hour, individual pay is determined by job related skills, experience, and relevant education or training
- Get paid weekly!
- Direct deposit and pay card options available for all Salem employees
Our Benefits!
The Salem Group is proud to offer world-class benefits including:
- Affordable insurance plans
- Paid Sick Leave
- Holiday Pay
- Referral Bonuses
- Retention Bonuses
- And more… click here to view our full benefit package: The Salem Group Benefit Summary 2025
Positions are available immediately! Don’t wait to apply!
Ready to learn more? Submit your resume and one of our friendly Staffing Managers will contact you soon!
Want to speed up the process? Text “RSCR1” to 847-537-7007 and schedule a time to discuss this opening with us.
EEO
The Salem Group provides equal employment opportunity to all qualified employees and applicants for employment without regard to race, color, ancestry, national origin, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other category protected by law.
#NOR50
Job Types: Full-time, Contract
Pay: From $17.00 per hour
Benefits:
- Health insurance
Shift:
- Day shift
Experience:
- inbound call center: 2 years (Required)
Ability to Commute:
- Birmingham, AL 35203 (Required)
Work Location: In person
Salary : $17
