What are the responsibilities and job description for the Store Assistant Manager- Santee Store position at The Salvation Army ARC San Diego?
Job Description
Job Description
JOB TITLE : ASSISTANT MANAGER
DEPARTMENT : RETAIL
STATUS : FULL-TIME
IMMEDIATE SUPERVISOR : STORE MANAGER
THE SALVATION ARMY MISSION STATEMENT :
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based
on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet
human needs in His name without discrimination.
POSITION OBJECTIVES :
- To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social,
and rehabilitation programs to those in need.
collaboration and partnership with program staff.
where they need to improve.
QUALIFICATIONS :
access to a motor vehicle.
PHYSICAL REQUIREMENTS :
racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts.
CORE COMPETENCIES :
seek clarification and respond appropriately to questions.
accurately; Read and interpret written information.
to established goals, core values and objectives.
assign tasks. Follow up to ensure accountability.
present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve
processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations
and monitor delegated activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
1. Takes an active role and partners with the Store Manager in the day-to-day operation of the store. These routines include
opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising
standards (CNO Standards) and donations.
2. Assumes responsibility for all day-to-day store operations (including personnel and cash handling duties) in the absence
of the Store Manager.
3. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability
as projected by budget and goals set by Command Retail Directors and Command Administration.
4. In the absence of Store Manager - Schedule Store Employees to ensure appropriate coverage in store and donation
center. Coordinate daily morning and shift change team meetings. Responsible for reviewing and maintaining accurate
employee payroll records including daily monitoring of time and attendance edits.
5. Assists Store Manager with the hiring, training and directing the store team to ensure proficiency of processes while also
responsible for the development and performance coaching of all store employees.
6. Communicate any personnel issues and performance results with Store Manager. May issue disciplinary warnings,
conference reports, employee evaluations, and key performance results as needed in coordination with the Store
Manager, HR Generalist and District Sales Manager.
7. Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also
maintaining good Community relations. Develop strategies to improve service to maximize the customer experience.
8. BRP (Back Room Processing) – Supporting the Store Manager to ensure Back Room Processors / Warehouse Associates
are working effectively and efficiently meet daily processing goals.
9. Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy
Assignments are put in place.
10. Responsible for the protection and security of store currency, inventory, and property. This includes safe funds, bank
deposits (including daily logging and completing cash deposits), products for sale, equipment, and building security.
11. The building must be secured during non-operating hours with alarm system arming and alert protocol.
12. Assures that safety measures are established and maintained consistent with ARC policy and governmental regulations,
and that safety issues and incidents are reported immediately. Assists Store Manager with conducting and recording
mandatory Weekly Store Meetings. Attends ARC Monthly Safety Meetings in Store Managers absence.
13. May transfer or be relocated to other stores based on business needs.
14. Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and
Command Administration
