Position Summary : The review agent will verify funding criteria as required by grantors for customers seeking assistance. The review agent will work with the caseworkers to ensure correct documentation is on file and applicants are served expeditiously.
Essential Responsibilities :
- Manages shared email help desk, sending outstanding case reminders, responding to caseworker inquiries and providing support as needed
- Addresses and resolves customer needs regarding payment
- Oversees correct data entry, identifying areas for process improvement
- Determines payments to be made based on understanding of funding guidelines. Ensures payments are compliant with program requirements and goals
- Assists caseworkers with keeping up to date, accurate documentation, and notes patterns of concern
- Participates in meetings and other program activities as requested
- Maintains up to date, accurate files on all applications, including information on services provided and outcomes achieved
- Perform other duties as assigned
Qualifications :
Education / Experience :
Associate's degree in accounting, psychology, business, or related field; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities1 or more years of experience in a professional settingUnderstanding of low-income populations (preferred)Skills, Knowledge & Abilities :
Learn and adhere to The Salvation Army Social Services Code of EthicsAdhering to professional codes of ethicsUnderstand and adhere to professional boundaries within and outside of the organizationMaintain confidentiality of customer information and obtain appropriate releases of informationDemonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice, and promote racial understanding and reconciliationComplete Caseworker Certification Program within 120 days of hireComputer Skills :
Proficient in Microsoft OfficeAdvanced computer skillsCertificates and Licenses :
Complete Safe From Harm training, and keep current as neededThe Salvation Army offers the following benefits :
Health Care Benefits which include :MedicalDentalVisionHearingFlexible spending accountsAFLACVoluntary life insurance benefitsShort-Term and Long-Term Disability optionsPet InsurancePension contributions (currently 6.0% of your earnings) begin the first quarter after 1 year of employment.Vesting starts after three years of employment, 100% vested after five years of employmentThe Salvation Army also offers a 403(b) voluntary retirement savings plan in which you may participate immediately, with approved vendors. There is currently no organizational match for 403(b) contributions.Employee DiscountsPaid Time Off which includes :Sick days begin accruing the first of the month after one full calendar month after employment begins, and you may begin to use sick days after (90) days of employment.Up to (4) earned sick days per year may be used as discretionary days.Vacation begins accruing the first of the month after one full calendar month after employment begins, and you may begin to use vacation days after (90) days of employment.The accrual rate is based upon years of service and approved hours worked.You will receive up to 2 personal days and 2 floating holidays per year based on date of hire.Birthday off with pay.Paid holidays are effective immediately.The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and / or people without a college degree are encouraged to apply.
Mission Statement :
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
