What are the responsibilities and job description for the Operations Supervisor position at The Salvation Army Central Territory?
About The Salvation Army
The Salvation Army is an international movement and a part of the universal Christian church. Our mission is to preach the gospel of Jesus Christ and meet human needs in His name without discrimination. We believe that faith, hope, and love are essential components of a fulfilling life.
Job Description
We are seeking a skilled Operations Supervisor to join our team at The Salvation Army Central Territory. In this key role, you will oversee the production process and personnel with a focus on meeting established production and sales goals. You will ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.
Key Responsibilities
- Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
- Train new team members on production expectations and processes.
- Perform quality control inspections to ensure only the best products reach the sales floor.
- Track and report production metrics at scheduled intervals.
- Implement strategies to meet product acquisition, production, and sales goals.
- Manage product rotation and inventory control processes.
Operations & Quality Control
- Maintain organized workspaces and prepare for next-day production.
- Support store maintenance and safety protocols.
- Place and coordinate supply orders for processing needs.
- Implement product control procedures to prevent shrinkage.
- Monitor and control property, utility, and supply usage.
Customer & Team Relations
- Seek ways to improve donor and shopper experiences.
- Support management in fostering positive understanding of policies and procedures.
- Communicate effectively with store management regarding operations.
- Direct complaints and concerns appropriately to management.
Schedule Requirements
- Flexibility to work weekends and evening hours.
- Available for occasional travel to various locations for work or training.
Working Environment
- Store environment with quiet to moderate noise level.
- May experience temperature fluctuations based on weather.
- Some exposure to dust.
- Extended periods of standing possible.
