What are the responsibilities and job description for the Shelter Support Staff position at The Salvation Army Del Oro Division?

Job Description

BASIC PURPOSE

The purpose of this position is to provide direction and supervision for program participants, provide facility security and assist with meal preparation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee the participants cleaning and doing their daily chores.
Participate in case conferencing as requested
Conduct routine curfew and bedtime checks
Maintain a neat and organized filling system
Complete emergency house laundry as needed
Conduct perimeter checks hourly
Distribute cleaning supplies
Oversee participants while they take their medications
Assist participants with daily needs (i.e : personal hygiene, simple problem solving, conflict management, etc)
Answer phone, handle routine questions and direct calls
Maintain accurate records of participant contracts through completion of daily logs and participant narrative folders
Keep log of all donations.
Keep an inventory of supplies and other essentials.
Maintain a professional image and procedure for the centers front office.
Assist the Center’s professional staff in handling participant activities as requested by the supervisor.
Enter statistics into HMIS, The Salvation Army database and assist with the grant reporting.
Complete written documentation of participant infractions.
Assist with the needs of the front office.
Maintain a neat and organized filling system.
Assist and / or lead class when needed
Conduct urine analysis and breathalyzer for participants as needed.
Maintain inventory and order supplies as needed.
Check and respond to emails and voicemails on a regular basis
Adhere to confidentiality standards.
Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

Knowledge of, and familiarity with, homeless services and social services.

Ability to speak and write the English language at a high and professional level

High degree of confidentiality

Computer literate in Microsoft Office applications Word, Excel and Outlook preferred

Excellent communication skills, both written and verbal.

Excellent and professional telephone etiquette and presence

High degree of organizational skills

Approach problem solving creatively

Strong ability to utilize a high level of time management and handling multiple tasks

CERTIFICATES, LICENSES, REGISTRATIONS

High school diploma or equivalent

Minimum one (1) year social service experience preferred

ServSafe Food Handlers Certification, accredited by the American National Standards Institute (ANSI)

Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle

Must be 21 years or older

Authorize The Salvation Army to add name to the CA DMV Pull Notice Program

Complete The Salvation Army vehicle course training

PHYSICAL REQUIREMENTS :

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

Ability to grasp, push, and / or pull objects

Ability to reach overhead

Ability to operate telephone

Ability to lift up to 25-40 lbs.

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Shelter Support Staff

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