Gift Processing Operations Manager

Overview

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. We are the largest non-governmental provider of social services in America and every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services.

This position will oversee all aspects of gift processing operations, managing close to one million transactions annually.  The successful candidate will lead a team of three (3) Gift Processing Operations Analysts to ensure accurate and timely processing of donations and donor stewardship communication and facilitate solutions for exception handling. Experience with Salesforce is strongly preferred to optimize data handling, ensuring the database accurately reflects donor information and transaction history.

Based in West Nyack, NY this position requires approximately 35 hours of work per week and may be eligible for a hybrid work arrangement.

Responsibilities

• Manage a team of three (3) gift processing/data analysts and process donations received accurately and efficiently.• Partner with CRD, Finance, IT, Legal and divisions to ensure continued accuracy of donor records in CRD Systems, troubleshoot and resolve the processing of donations that require exception handling in a timely manner.• Work with the Finance Department to ensure timely reconciliation of gift data and forge partnerships that will foster data sharing and collaborating between CRD and Finance departments and their respective primary data systems Data Warehouse, CRM and Finance Database.• Support the evolution of gift processing operations and identify ways to iteratively automate, and improve the quality, efficiency and processing of donations.• Support CRD related business intelligence needs around gift processing on behalf of stakeholders.• Lead various projects involving the enhancement of gift processing.• Daily review and processing of caging White Mail, and Other Action Items.• Proactively identify opportunities for improved data quality and streamlined data entry.• Recommend database modifications to enhance the recording and reporting of data.• Collaborate with the CRM Manager to provide training to staff on matters relating to gift/data entry.• Responsible for the creation and revision of manuals for the internal data team.• Maintain a leadership role in managing expectations and providing transparency to all stakeholders regarding the status of gift processing and/or issues that may arise.

Qualifications

• Bachelor’s degree in analytical, technical or management related major.

• 5 - 7 years of related experience• Demonstrated experience working diligently with data, troubleshooting issues in a timely manner and proactively facilitating solutions.• Demonstrated experience analyzing data, developing reports and building collegial partnerships with peers and various stakeholders.• Experience with Salesforce or other relationship management software highly preferred.• Proficiency with Microsoft Office.• Strong technical and effective communication skills.

What We Offer

• Generous Medical, Dental, Vision Benefits

• TSA paid Life Insurance for Employees

• Additional life insurance options for employees

• On-site cafeteria

• Paid Time Off – Vacation, Sick, Personal days

• 403(b) retirement savings plan

• Non-contributory Pension Plan

• Professional Development

• Education Assistance

• Free, on-site Fitness Center

• Federal holidays

• Opportunities to give back and support our communities 

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.