What are the responsibilities and job description for the Office Manager / Social Ministries Coordinator (Riverhead Corps) position at The Salvation Army Eastern Territory?
Overview
Shall provide a variety of services to individuals in need, including food and personal hygiene items, clothing, and furniture vouchers, rent assistance, referrals to community resources, seasonal programming, answering, screening, and directing all calls and taking messages. Will also be responsible for directing incoming mail, and maintaining office supply inventory and must acquire full knowledge of all services provided by The Salvation Army Riverhead Corps. He / She will also work directly with Corps Officers to provide support and handle any other duties as assigned.
Responsibilities
General Responsibilities
The Office Manager / Social Ministry Coordinator will be responsible for but not limited to interviewing clients, seeking assistance, and making referrals to other area agencies.
Maintain client records including statistical information.
Keep the Front Office and Food pantry organized and stocked, as well as keep in compliance with local and Salvation Army standards.
Must be able to liaise with external (Food Bank. United Way, L.I Harvest, L.I Cares, etc) and off-site (DHQ) personnel.
Specific Responsibilities :
Promote the mission of The Salvation Army.
Daily operations of the Food Pantry and Soup Kitchen, including the inventory of ordering food from vendors.
Answer and direct phone calls appropriately, and handle clients’ inquiries
Assist in the coordination of various social services programs, and activities including but not limited to Youth Camp, Adopt a Family, Angel Tree, Back-to-School assistance, Holiday meals, etc.
Maintain statistical reports of activities; enter them into the monthly reporting database.
Maintain confidential client files.
Ensure that all communications and concerns related to the operations of the Office Manager / Social ministries Coordinator are handled in accordance with the proper protocols.
Attend all mandatory departmental in-service training and supervisory meetings.
Supervise and train volunteers as needed.
Arrange for pick-ups of donations.
Contact other social services agencies regarding the clients’ situation for the purpose of making interagency referrals and for the development of resources for the clients.
Work within the budget, tracking all grants, EFSP, etc. expenditures.
Work to grow and develop a strong volunteer base to support the local services.
Track and report all gift cards and in-kind donations.
Provide clients with information and referrals to appropriate programs / resources.
Qualifications
An Associate or bachelor’s degree in social services or a related field is preferred.
Experience in Office Management.
Fluent in English and Spanish is preferred.
Excellent verbal and written communication, and organizational skills.
A minimum of two years of work experience in social services, food pantry, casework, or a related field is required.
Proficient knowledge of Microsoft Office, including but not limited to Word, Excel, PowerPoint, Outlook, and Access.
Ability to organize responsibilities and function independently without much supervision and be willing to seek and accept supervision as needed.
Able to maintain ethical conduct in accordance with organizational policy and conduct business in a manner consistent with the organization’s mission, values, and policies.
Must be detail-oriented, self-starter, and have problem-solving skills.
Possess a driver’s license with the ability and willingness to drive a 12-passenger van.
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