Intake Specialist/Case Manager

OVERVIEW:

The Intake Specialist/Case Manager position will assist clients of the Family Services Department. This position will require screening at-risk individuals and families, and familiarity with community referral resources. Assisting the Housing Coordinator in processing rental applications and additional case management tasks. This position will require helping participants achieve housing stability. This includes individual assessments to determine the interests and needs of the clients. This position will liaise between clients and property managers/landlords and will work in collaboration with the Director of Social Services and Housing Coordinator to help clients achieve high-quality case management services.

DUTIES AND RESPONSIBILITIES:

• Screening clients for rental and/or utility assistance
• Determine the eligibility of clients
• Provide resources to families and individuals seeking services at the Family Services Department
• Screen at-risk individuals and families
• Provide internal referrals to connect clients with resources
• Establish and maintain relationships with other community agencies
• Attend all required staff, department, community meetings, and trainings
• Provide financial assistance for rental and deposit in coordination with the Housing Coordinator
• Provide case management to individuals and families
• Provide budgetary and financial counseling
• Provide housing search, location, referral, landlord mediation/dispute resolution, and information regarding tenant rights
• Maintain accurate, updated, confidential client files
• Provide referrals to secure necessary services and support for clients
• Assist with events related to the Family Services Department
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• Bachelor’s degree (preferred)
• Experience with Homeless Management Information System (HMIS) (preferred)
• Experience in administrative work
• Experience in data entry
• Experience with Microsoft programs
• Experience working with community members from diverse ethnic and cultural backgrounds who are homeless and economically disadvantaged

SKILLS AND ABILITIES:

• Bilingual in Spanish (preferred)
• Excellent communication skills
• Excellent time management and organizational skills
• Ability to lead
• Ability to multi-task

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

Experience

• Experience with Homeless Management Information System
• Experience working with community members from diverse ethnic and cultural backgrounds who are homeless and economically disadvantaged
• Experience with Microsoft programs
• Experience in data entry
• Experience in administrative work

Education

• High School or Equivalent or better

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)